Sr. Associate Cafe Events + Experience Strategist| Retail Bank

Capital One • McLean, VA

1d

About The Position

Sr. Associate Cafe Events + Experience Strategist| Retail Bank Retail Marketing In-Café Event and Experience Team is responsible for the strategy, execution, and support for events and experiences across the Café network. This Senior Associate role is pivotal in supporting strategies, events and customer experiences within our Cafés. This role requires a talented individual that has the ability to work in a fast paced, start-up style environment and deliver results that will impact the future of our Bank, while also traveling frequently to various events and experiences within our Café network. The Retail Marketing Event and Experiences strategist will be pivotal in supporting engagements for our customers in multiple markets, shaping the strategy of our broader network.

Requirements

• Bachelor's Degree or military experience
• At least 2 years of experience with event management or marketing strategy

Nice To Haves

• Experience managing and supporting multiple projects or campaigns

Responsibilities

• Be part of the team that leads marketing for in person experiences and how those experiences play an important role in the way customers perceive the Capital One as a brand
• Understand the importance of supporting events and experiences that directly relate to and support business objectives and priorities
• Support the strategy and experiences led by in-Café events and experiences teammates, including the Food & Beverage program in Cafés across the nation and the Money & Life Program
• Lead smaller scale local and national projects related to and supporting in-Café experiences
• Act as a main point of contact with stakeholders across the organization to bring product/project intent to life, supporting larger strategic intent
• Work cohesively with stakeholders to provide strategic and tactical thought partnership
• Drive projects based on defined priorities; ensure scope of deliverables, timelines and budget are met; identify risks and issues and mitigate and/or escalate as needed to manager and project led
• Leverage problem solving skills to ensure campaigns and project plans deliver on intent and help maintain key project documentation
• Act as a main point of contact for Café events for key home office and frontline partners, including disseminating strategy and support of the Front-Line teams through on-site execution/oversight of events, post-event follow up
• Build event strategies and campaign plans around business objectives and key partnerships
• Demonstrate outstanding communication and partnership skills which are essential for interacting and communicating with key stakeholders across all levels to manage, inform, and influence outcomes
• Demonstrate organizational agility to adapt to changing demands
• Display strong consulting and collaboration skills
• Efficiently plan and prioritize all deliverables and resources across multiple projects
• Consistently managing leadership expectations, schedules, budgets, assets and scopes—organization and attention to detail is essential
• Stay current on event and experience trends and techniques, implementing processes for including these into best practices within the department
• Must be able to travel up to 30-50% of working time, and to attend regional and national meetings and events and be on site to oversee the execution of the activations. This travel may include nights, weekends and extended hours.

Benefits

• Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees