Sr. Associate, Applied AI

SC Johnson•Racine, WI

1d•Hybrid

About The Position

The Senior Associate, Applied AI owns key components of the Agent Development Lifecycle (ADLC), including governance, observability, evaluation, and continuous improvement of AI-powered applications, assistants, chatbots, and agents. In this role you will serve as a subject matter expert for ADLC practices, translating system behavior, user feedback, and governance needs into prioritized actions. This position provides indirect leadership by coordinating cross-functional improvement activities, guiding consistent use of standards, and helping ensure AI systems remain reliable, effective, and aligned with business needs.

Requirements

Bachelor’s degree in a related field
3+ years of experience working with data analysis, SDLC or other lifecycle processes, AI-enabled workflows, governance practices, technology project management, or technology-enabled business improvement.
2+ years of hands-on experience using leading generative AI assistants to support analysis, workflow improvement, and applied AI use cases.
Qualified candidates must be legally authorized to work in the United States without the need for current or future sponsorship for full-time employment.

Nice To Haves

Strong analytical thinking with the ability to interpret system behavior, process performance, risks, and outcomes.
Experience analyzing system outputs, user interactions, or performance data to identify issues or improvements.
Experience communicating insights and recommendations clearly to stakeholders and coordinating work across teams or functions.
Experience serving as a subject matter expert for a defined process, workflow, technology capability, governance area, or reusable knowledge resource.
Experience organizing and curating information, documentation, standards, files, or reusable knowledge assets using digital tools and structured workflows.
Ability to translate observations into structured insights, actionable recommendations, and prioritization decisions.
Ability to guide cross-functional discussions, coordinate follow-up actions, and influence stakeholders without direct authority.

Responsibilities

Own ADLC monitoring, evaluation, prioritization, escalation, and improvement processes.
Serve as SME for evaluation and observability practices, including output review, conversation analysis, error categorization, and feedback interpretation.
Define, organize, curate, and improve ADLC artifacts, including governance documentation, standards, controls, the agent registry, and skills library.
Lead cross-functional improvement activities, aligning stakeholders on priorities, decisions, follow-ups, and progress.
Analyze conversation data, feedback, evaluation results, and performance metrics to identify risks, gaps, failure patterns, and improvement opportunities.