Sr Appraiser, Property

Definity Insurance Company • Ottawa, ON

3d • CA$58,100 - CA$106,900 • Hybrid

About The Position

Provide national technical support and oversight for property claims, ensuring compliance with vendor program standards and estimating guidelines. Conduct desk audits, virtual re-inspections, and estimate reviews while delivering expert guidance on property damage assessments. Partner with vendors, repair networks, and claims teams to drive quality, consistency, and service excellence across Canada.

Requirements

• Experience as a Construction Estimator, Project Manager, Project Manager Assistant, or project site manager within the insurance restoration industry.
• Understanding of provincial and national building codes along with a solid understanding of residential and commercial construction terminology
• Solid understanding of verisk estimating software suite of programs.
• Professional, friendly and courteous in all interactions whether with co-workers, customers or vendor partners
• Able to remain calm under pressure and perform well in a busy work environment with limited supervisory interaction
• Must value teamwork, ownership and flexibility

Nice To Haves

• Commercial Building Construction Experience is an asset.
• Bilingualism is a strong asset (English/French)
• Bilingualism is considered a nice-to-have

Responsibilities

• Reviewing and ensuring compliance to Property Vendor Program Instructions for estimates and have a proficient working knowledge of the Xactware/Xactimate (Verisk) suite of software.
• Complete national property desk audits/virtual re-inspections within the current Program Instructions/National Service Level Agreement
• Estimate writing through our Express program
• Provides technical expertise pertaining to structural property damage to Regional Management and Claim handlers nationally
• Collaborate with all Definity Repair Partners to build positive working relationships
• Monitors estimating platforms to ensure vendors adhere to the Contractor Program Instruction
• Works closely with national vendor partners on programs, pricing and protocols
• Works closely with national vendor partners, providing support with the effective use of estimating software programs where required
• Background and ability to read and interpret industry standard scope / estimates
• Provides technical consultation on environmental losses where required
• Researches newest technology and makes recommendations both internally and externally about adopting same
• Promotes Definity’s claims programs during vendor visits
• Assists with complaint handling and dispute resolution as needed
• Maintains a high level of expertise in all estimating software and hardware
• Conducts research and makes recommendations on regional pricing and unit costing issues as needed
• Participates in projects and other initiatives as assigned by Claims Management Team

Benefits

• Hybrid work schedule for most roles
• Company share ownership program
• Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed