Sr Application Support Engineer

DHL (Supply Chain)•Westerville, OH

2d•Onsite

About The Position

Would you like to join the Logistics Company for the World? DHL Supply Chain is just that. Become an essential part of everyday life, by contributing to an organization that is Connecting People and Improving Lives. If you have a passion for people, a desire to problem-solve, and eagerness to pursue continuous improvement opportunities… we look forward to exploring career possibilities with you!

Requirements

Bachelor’s Degree in a relevant field or 5+ years of IT experience, required
Experience with iSeries/AS400 or similar tools, required
Experience supporting Manhattan WMi or similar WMS platforms, required
Proficiency in SQL, incident management platforms (e.g., ServiceNow), and cloud-native architecture, required

Nice To Haves

Familiarity with RESTful APIs, JSON, OAuth, and scripting (Python, PowerShell, Bash), preferred
Relevant certifications (ITIL, Oracle, IBM, Microsoft), preferred

Responsibilities

Resolves production support issues in a timely manner, including during non-business work hours
Participates in 24/7 on call support responsibilities including maintenance windows and disaster recovery drills
Analyzes and provides technical support for moderate to complex application support issues.
Works with software vendors and developers to resolve highly complex application issues.
Performs troubleshooting, debugging and testing of application software
Configures and installs software and code in accordance to change management policies and procedures
Upgrades and migrates existing applications to new versions and new infrastructure.
Installs software patches and ensures best practices are used for software patching.
Analyzes support issues to identify repeat issues and proactive measures to prevent reoccurrences.
Develops and installs appropriate proactive solutions for the prevention of reoccurring issues.
Proactively suggests ways of improving system stability, availability, performance, and reliability.
Ensures the continuity of the business processes supported by one or many applications/services.
Communicates effectively with application users to relay incident and problem progress and proposes creative solutions as necessary.
Communicates effectively with manager, peers, and internal customers to relay status of work and raise challenges, concerns, questions, and issues as necessary.
Collaborates with developers to help author standard process and support related documents.
Understands database architecture, distributed infrastructure and various network technologies to support robust and scalable solutions for the organization.
Conducts issue review meetings with appropriate resources.
Establishes priorities and executes to achieve results.
Creates software release notes, support documents, and user documentation.
Performs simple to moderate application development tasks as needed and conforms to the relevant application development policies and procedures