Sr Application Reliability Analyst

Health Care Service Corporation•Downers Grove, IL

1d•$84,400 - $152,300•Remote

About The Position

This position is responsible for analysis related to optimizing reliability / stability objectives for our HCSC Technology Application Reliability Engineering and Support (ARES) team. In addition to operational excellence related to traditional IT Application Maintenance Support (AMS), our operation is instrumental in ensuring optimized uptime for all production applications in our commitment to providing a dependable and stable system for our business users, for our members, and for our various stakeholders. The role of the Senior Reliability Analyst is focused on ensuring Reliability Engineering is supported with data and best practice methodologies to ensure reliability challenges and potential gaps are systematically addressed as a natural course of how we deliver and support systems and applications. The Senior Reliability Analyst will work independently on assigned projects, supporting operational efficiency and process solutions, and will collaborate with management, technical staff and subject matter advisors to understand business needs/issues and develop cost effective resolutions to improve operational efficiency. The Senior Reliability Analyst may also represent the ARES team in meetings with management and other business units.

Requirements

Bachelor’s degree and 5 years Information Technology experience; OR Tech Certification in Computer Science with 7 years Information Technology experience; OR 9 years Information Technology experience
Knowledge of Cloud computing / SaaS / IaaS / PaaS, Mobile and web technologies, Data center platforms (servers, storage), End user platforms (desktops, laptops, mobile)
Experience in Application and server operations and application configuration, Iterative / agile / scrum development tools, and System architectures and application portfolio
Detail-oriented.
Data analysis.
Ability to simplify & standardize complex concepts / processes.
Oral and written communication skills.
Proactively addresses problems and escalates appropriately.
Problem solving / analytical thinking

Nice To Haves

Bachelor’s Degree in Computer Science or Information Technology.
Continuous improvement.
Testing methodologies.
Proactively addresses problems and escalates appropriately.
Problem solving / analytical thinking.

Responsibilities

Analysis related to optimizing reliability / stability objectives for the HCSC Technology Application Reliability Engineering and Support (ARES) team.
Ensuring optimized uptime for all production applications.
Supporting Reliability Engineering with data and best practice methodologies to address reliability challenges and potential gaps.
Working independently on assigned projects, supporting operational efficiency and process solutions.
Collaborating with management, technical staff and subject matter advisors to understand business needs/issues and develop cost effective resolutions to improve operational efficiency.
Representing the ARES team in meetings with management and other business units.