Sr. Application Engineer

Supermicro•San Jose, CA

3d•Onsite

About The Position

Located in San Jose, CA, the highly skilled and customer-focused Sr. Application Engineer will be responsible to provide advanced technical support for complex enterprise environments. The role involved troubleshooting and resolving high-priority issues related to high-end server, storage system, virtualization, networking, and GPU-accelerated infrastructure. The ideal candidate is a seasoned technical expert with excellent communication skills, a positive attitude, and the ability to thrive under pressure while mentoring junior team members, and working independently with sales, FAEs, service teams, and customers to resolve Super Micro product issues.

Requirements

Bachelor’s degree in EE or CS, with 8+ years of hands-on technical support or engineering experience in enterprise server/storage environments (preferred).
Proven expertise with high-end servers (rackmount, blade, multi-socket systems), enterprise storage (SAN/NAS), and related hardware troubleshooting.
Strong experience in: Linux administration (RHEL, Ubuntu, SUSE, etc.)
Windows Server administration
VMware vSphere / vCenter
Enterprise networking (switches, routers, InfiniBand, Ethernet fabric)
Nvidia HGX GPU systems and GPU-accelerated computing
Motherboard-level diagnostics, power supply troubleshooting, and hardware layout analysis
Proficiency in scripting: Python and Batch/PowerShell
Deep understanding of server hardware components, firmware, BIOS/UEFI, and power delivery systems.
Experience with monitoring, logging, and diagnostic tools for large-scale infrastructure.
Excellent verbal and written communication skills with a professional, clear, and empathetic support style.
Pleasant personality and positive attitude — able to build strong customer relationships.
Strong ability to handle pressure and perform effectively during major incidents or high workload periods.
Natural mentoring mindset with a passion for developing junior team members.
High learning agility and enthusiasm for adopting new technologies quickly.
Willingness to participate in on-call rotation.
Ability to travel occasionally for on-site customer support (if required).

Responsibilities

Deliver expert-level technical support for high-end server hardware, storage systems, Linux and Windows operating systems, VMware virtualization, networking, and NVIDIA HGX GPU platforms.
Provide expert technical support to customers, troubleshooting and resolving complex issues related to motherboards, server systems, and PC peripherals through various communication channels (phone, email, and on-site visits).
Diagnose and resolve complex hardware and software issues with precision and efficiency, including motherboard layouts, power supply configurations, firmware/BIOS updates, and performance optimization.
Develop and maintain automation scripts using Python and Batch scripting to streamline support processes, diagnostics, and customer deployments.
Provide timely escalation management and root-cause analysis for critical customer incidents, ensuring minimal downtime in production environments.
Collaborate with customers, field engineers, and internal R&D teams to troubleshoot and resolve application and infrastructure-related problems.
Mentor and tutor junior support engineers, conduct knowledge-sharing sessions, and contribute to internal documentation and training materials.
Maintain professional support etiquette in all customer interactions (phone, email, remote sessions, and on-site when required).
Stay current with emerging technologies and proactively learn new products and solutions to better serve customers.
Handle high-pressure situations calmly while managing multiple critical tickets simultaneously.
Participate in on-call rotation and occasional after-hours support as needed.