Sr Analyst, Workforce Administration

American Airlines • Dallas, TX

1d • Onsite

About The Position

The Sr Analyst, Workforce Administration is part of a team that drives change for American Airlines. The role works cross-functionally across Technical Operations, including Line Maintenance, Base Maintenance, Stores, Facilities, Ground Support Equipment, Workforce Administration, and the Workbrain Center. It focuses on continuous improvement, workforce administration, and delivering a world-class customer experience while working closely with business partners to support the airline in a rapidly evolving industry.

The analyst conducts statistical and trend analyses to forecast Workforce Administration metrics and develop staffing models that address fluctuating work demand across stations. The role partners with Finance, Technical Operations, and Regional Workforce Administration on budgets, forecasts, and strategic initiatives; assesses the effects of efficiency improvements; and recommends process, technology, and staffing changes to improve operational performance and customer experience. The analyst builds relationships with business owners, develops action plans for business challenges, and prepares and presents information to senior and executive leaders.

The position also uses statistical analysis, predictive modeling, and other analytical methods to solve business problems; validates models and data; supports organization-wide tool knowledge; and creates and maintains dashboards and reports on future schedules and key metrics for operational stakeholders. Other special projects may involve cross-utilization within the department or with other departments.

Requirements

• Bachelor's degree in Business Administration, Industrial Engineering, Information Systems, Data Analytics, or a related field.
• At least 1 year of related work experience.
• Experience using data analysis to answer business questions and assess the added value of recommendations.
• Experience with Microsoft Office, including PowerPoint and Excel.
• Experience with data retrieval languages such as SQL, SparkSQL, MySQL, or NoSQL.
• Experience with reporting and data visualization tools and techniques such as Tableau or Power BI.
• Strategic mindset and demonstrated aptitude for understanding the business, working with data, and solving problems creatively.
• Skill in data analysis and modeling in Excel, R, or Python to answer business questions and assess operational impacts.
• Ability to solve complex problems in a constrained and dynamic environment.
• Ability to use understanding of airline business goals to draw insights, drive results, and create innovative solutions.
• Ability to work in cross-functional groups with minimal supervision and drive outcomes that benefit the airline.
• Strong conceptual thinking and ability to think outside the box.
• Ability to work in a high-volume, multi-project, and sometimes ambiguous environment.
• Ability to identify improvement opportunities and demonstrated success driving change through strategic initiatives.
• Adaptability and comfort with unstructured work and occasional shifting priorities.

Nice To Haves

• Master's degree in Business Administration, Industrial Engineering, Information Systems, Data Analytics, or a related field.
• Experience with one or more programming languages, such as R or Python.
• Experience with cloud computing or distributed computing, such as Databricks, Spark, or AWS.

Responsibilities

• Conduct statistical and trend analyses to forecast Workforce Administration metrics and develop staffing models that support fluctuating work demand at all stations.
• Partner with Finance, Technical Operations, and Regional Workforce Administration on budget and forecast processes and strategic initiatives.
• Analyze the impact of efficiency improvements and strategic initiatives using data.
• Evaluate business processes and recommend technology, process, and staffing improvements to increase efficiency, operational performance, and customer experience.
• Build relationships with Technical Operations business owners and develop action plans to address business challenges.
• Create presentations and present frequently to senior and executive leadership.
• Use statistical analysis, predictive modeling, and other analytical methods to analyze data and develop practical solutions to business problems.
• Communicate across teams and ensure cross-functional actions are completed.
• Validate models, define data requirements, and gather and validate information using judgment and statistical tests.
• Ensure Workforce Administration employees have appropriate tool knowledge and are prepared for future needs.
• Create and maintain dashboards and report key metrics on future schedules for operational stakeholders.
• Work on special projects, including cross-utilization within the department or with other departments.

Benefits

• Travel perks for the employee, family, and friends across the airline's network.
• Health, dental, prescription, and vision benefits available on day one.
• Virtual doctor visits and flexible spending accounts.
• Wellness programs and support resources.
• 401(k) program available upon hire; employer contributions may be available after one year depending on workgroup.
• Employee Assistance Program.
• Pet insurance.
• Discounts on hotels, cars, cruises, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level