Sr. Analyst, Workers Compensation

CarMax • Richmond, VA

4d • $77,000 - $115,500 • Hybrid

About The Position

The Senior Analyst, Workers’ Compensation (WC), oversees the WC program, facilitates management of WC claims, and supports associates and various teams at stores, regional offices, and the Home Office. In addition, the Senior Analyst will have the opportunity to mentor and oversee the work of others on the team, and will report to the Senior Manager of Risk Management.

Requirements

• 3+ years of WC claim management or similar experience
• Proven experience partnering across teams in a dynamic environment to get results, often managing many priorities simultaneously
• Excellent communication and customer service skills
• Demonstrated analysis and decision-making skills
• Specific knowledge and experience with medical and WC terminology preferred

Responsibilities

• Directing and monitoring the activities and performance of the third-party administrators (TPAs)
• Serving as primary CarMax point of contact for TPAs
• Auditing claims to ensure TPAs are delivering quality support to injured associates and CarMax.
• Facilitating internal compliance with state and federal WC regulations and CarMax policies and procedures
• Continuously improving WC processes and CarMax policy documents, procedures and other guidance
• Leverage industry best practices to improve individual and strategic claim management.
• Providing TPAs with case information, including job descriptions, wage histories and personnel information
• Consulting with TPA, in-house counsel, and outside counsel on litigated claims
• Recommending claim strategies to the TPA
• Reviewing and approving case settlements and resolutions
• Participating in meetings and providing updated reports relevant to Long Term Disability, Short Term Disability, Leave of Absence and ADA programs
• Partnering and/or making recommendations to internal Legal, Human Resources and Asset Protection teams to resolve employment issues and/or investigations
• Identifying and directing subrogation and lien recovery opportunities
• Providing hands-on management of sensitive and/or exceptional claims
• Responding quickly to questions and needs
• Providing accurate information to associates on seeking medical care and filling prescriptions
• Coordinating transitional duty program

Benefits

• Paid sick time
• Vacation time
• Holiday time
• Floating holiday
• Holiday Premium Pay
• Paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed