Sr. Analyst, Vendor Performance
Rogers Communications•Toronto, ON
•Onsite
About The Position
The Credit Operations Performance Analyst supports the management and optimization of 1st and 3rd Party collections performance across Wireless and Residential portfolios. Reporting to the Senior Manager, 1st & 3rd Party Vendor Management, this role leads performance analytics, forecasting, and insights that drive improved collection outcomes, vendor accountability, and customer segmentation. The role partners cross‑functionally with Credit Policy, Strategy, Finance, and Retention, acting as a subject matter expert in collections performance and forecasting.
Requirements
- Post-secondary degree or diploma (or equivalent experience) in Statistics, Mathematics, Business, or a related discipline.
- 3–5 years of progressive experience in performance analytics, forecasting, or business insights roles.
- Strong experience working with large datasets, including data mining, manipulation, and performance reporting.
- Strong analytical and problem-solving capability, with the ability to move from data to insight to action.
- Proven ability to clearly communicate technical concepts and analytical outcomes to business audiences at all levels.
- Advanced proficiency in Microsoft Excel, PowerPoint, and Word.
- Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
- Self-starter with a proactive mindset and strong follow-through, requiring minimal supervision.
- Flexible, adaptable, and comfortable operating in an environment of change
Nice To Haves
- Experience with billing platforms such as V21, SGI, and Maestro (asset).
Responsibilities
- Analyze large, complex datasets to generate insight-driven recommendations that improve collection performance across live delinquent customer bases (Wireless and Residential).
- Own weekly, monthly, and annual tracking, analysis, and reporting of key collection performance metrics and scorecards.
- Deliver regular performance reporting, forecasts, and action plans to senior leaders and operational stakeholders.
- Conduct root-cause analysis to identify performance drivers, customer profiles, and segmentation opportunities.
- Translate business problems into analytical requirements; develop clear, executive-ready reports and presentations.
- Support projects and change initiatives related to vendor performance management and collections strategy.
- Produce ad-hoc analysis as required, responding to emerging business questions with speed and rigor.
- Define business requirements for system and infrastructure enhancements that enable improved performance measurement and forecasting.
- Act as a subject matter expert on Wireless and Residential collections performance, forecasting, and vendor management.
Benefits
- Competitive salary & annual bonus
- Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
- Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
- Paid time off for volunteering
- Company matching contributions to charities you support
- Self-driven career development programs (E.g. MyPath program)
- Rogers First: priority in applying to internal roles of interest
- Homewood employee & family assistance program
- Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
- Low or no-cost fitness membership with access to virtual classes
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
