Sr Analyst, TechEx

NBCUniversal • Doraville, GA

3d • Onsite

About The Position

The Senior Analyst is a key member of Enterprise IT Operations, reporting to the Television Production TechEx Manager. This role includes hands-on desk-side support with broader operational ownership, including access to systems and tools to resolve issues end-to-end. You're a fit if you are a technically skilled, customer-focused professional who thrives in a fast-paced environment and takes ownership of critical services.

Requirements

• 3+ years of proven experience in an IT support or deskside analyst role with strong troubleshooting skills; experience supporting a production or media environment is preferred
• Strong working knowledge of common enterprise systems and tools, including Active Directory, Exchange, and Microsoft 365
• Proficiency supporting macOS/macOS Server environments, Unix command line, VMware, and Windows operating systems
• Experience supporting end‑user and creative software, including Microsoft Office, Adobe Creative Suite, Final Cut Studio, Final Draft, and QuickTime
• Demonstrated ability to analyze complex technical issues, identify root causes, and recommend or implement effective long‑term solutions
• Ability to work independently with strong attention to detail, consistently completing service requests while following standard operating procedures
• Self‑motivated and proactive, with strong critical thinking, organization, and time‑management skills in a fast‑paced, deadline‑driven support environment
• Proven ability to multitask, prioritize work under pressure, and adapt quickly to new tools, technologies, and processes
• Experience collaborating cross‑functionally with infrastructure, engineering, or other IT teams
• Willingness and flexibility to work overtime, nights, weekends, and holidays, often with short notice
• Commitment to staying current on workplace technologies and communicating upcoming upgrades or changes impacting the end‑user environment

Responsibilities

• Serve as the primary, dedicated workplace IT support contact for a designated site, owning high‑priority and complex issues through resolution
• Provide end‑user workplace support across PCs, Macs, mobile devices (smartphones/tablets), and peripherals, including troubleshooting, software installations, upgrades/patches, and general support
• Install, configure, and refresh workplace devices for new hires and existing employees, including PCs, Macs, mobile devices, and peripherals
• Act as a liaison between end users, Subject Matter Experts, and cross‑functional IT teams (e.g., Business Technology, Infrastructure, Enterprise Services, Security), escalating issues as needed
• Conduct PC refresh pre‑site surveys to identify hardware, software, and procurement requirements
• Support small office moves, including workstation disconnects and reconnects
• Partner with Technology Engineering team to troubleshoot and resolve complex or cross‑platform issues
• Build and maintain relationships with key stakeholders; gather end‑user feedback and communicate trends or concerns to leadership
• Provide bi‑weekly updates on the overall health of client services support, including the impact of planned workplace technology, security, and infrastructure changes on the end‑user experience

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees