Sr. Analyst, Shield Device Ecosystem & Lifecycle Management

Comcast • Philadelphia, PA

3d

About The Position

This role is part of the Shield Device Ecosystem & Lifecycle Management team and is responsible for supporting the planning, launch, and ongoing optimization of Shield-connected devices and experiences across the connected home ecosystem. The Sr. Analyst will help drive device lifecycle initiatives including forecasting, launch readiness, operational planning, customer experience optimization, and ecosystem performance management. This individual will partner cross-functionally across Product, Technology, Operations, Customer Experience, Marketing, Sales, and external device partners to support successful device launches, integrations, and lifecycle execution.

Requirements

• Bachelor’s Degree or equivalent experience
• Generally requires 3–5 years of related experience
• Experience supporting device operations, product lifecycle management, ecosystem integrations, go-to-market execution, or connected home initiatives
• Strong analytical, organizational, and problem-solving skills
• Experience with forecasting, business analysis, operational reporting, or launch coordination preferred
• Excellent communication and cross-functional collaboration capabilities
• Ability to manage multiple priorities in fast-paced and evolving environments
• Strong proficiency in PowerPoint, Excel, and Word
• Experience within connected home, broadband, smart home, device ecosystem, or consumer technology categories preferred
• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Nice To Haves

• Experience within connected home, broadband, smart home, device ecosystem, or consumer technology categories preferred

Responsibilities

• Support planning, launch, and lifecycle management activities for Shield-connected devices and ecosystem experiences
• Assist with device ecosystem integrations, retail readiness, accessory planning, and go-to-market execution for new device initiatives
• Partner with Product, Technology, Operations, Customer Experience, Sales, Marketing, and external vendors to support successful device delivery and ecosystem coordination
• Analyze device performance, customer insights, operational metrics, and business trends to identify opportunities for optimization and growth
• Support lifecycle initiatives including upgrade strategies, break/fix analysis, device performance management, and customer experience improvements
• Build reporting, business cases, executive presentations, and operational analysis to support strategic and operational decision-making
• Help coordinate cross-functional alignment and execution across multiple device, integration, and customer experience initiatives
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance.
• Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Benefits

• We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the benefits summary on our careers site for more details.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level