Sr. Analyst Service Governance

Target • Brooklyn Park, MN

2d • Hybrid

About The Position

The Target Enterprise Services (TES) organization is close to the action when it comes to communication - whether with guests or Target team members. From guest service professionals and product designers to vendor managers and financial and workforce management analysts, TES comprises several key and high-visibility areas that elevate and nurture Target's distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support. And we foster a culture of responsive, knowledgeable and committed service - from the inside out - through enterprise services our people can count on. TES has multiple service centers focused on delivering a superior experience with every contact and providing the quick and seamless resolution of issues on behalf of our guests and team members. From Financial Products Guest Services to Digital Guest Services (DGS) to the Client Support Center (CSC), we pride ourselves on infusing every interaction with that signature Target service that guests and team members alike have come to expect. From our headquarters locations to our stores and distribution centers, we directly support Target's bottom line through building guest loyalty as the retailer of choice and taking care of our team members so that they can get back to the work they do best. As a Sr. Analyst, Service Governance supporting Process Governance, you will own the governance of an assigned portfolio of end-to-end processes supporting TES operations. You will maintain clear and accurate process flows and procedures, lead recurring process reviews, identify gaps and improvement opportunities, and drive changes through implementation and validation. You will serve as a Process Governance subject matter expert and point of contact for operational questions, process issues, and research requests. You will partner across Service Center Operations, Compliance, Risk, Product, Technology, Data and Reporting, and other business teams to understand process impacts, clarify requirements and handoffs, resolve issues, and ensure teams have the information needed to execute processes consistently. Sr. Analysts operate across a shared scope, with individual responsibilities tailored to assigned process portfolios and evolving business needs.

Requirements

• Bachelor's degree or equivalent experience.
• Three or more years of experience in process management, business analysis, service center operations, continuous improvement, project delivery, or a related area.
• Experience documenting and evaluating complex end-to-end processes and driving process changes through implementation.
• Strong analytical, problem-solving, root-cause analysis, and decision-making skills.
• Strong partner-management skills, with the ability to facilitate discussions, build consensus, manage expectations, and influence without direct authority.
• Excellent written and verbal communication skills, including the ability to translate complex information into clear process flows, procedures, recommendations, and leadership updates.
• Ability to independently manage multiple priorities and adjust to changing business needs, timelines, and levels of ambiguity.
• Experience supporting projects, remediation work, implementation readiness, user acceptance testing, or post-implementation validation.
• Proficiency with Microsoft Office and process-mapping tools such as Microsoft Visio or equivalent tools.

Nice To Haves

• Financial Products, regulated operations, or contact/service center experience preferred.

Responsibilities

• Own and maintain an assigned portfolio of end-to-end process flows, procedures, and supporting governance artifacts.
• Conduct recurring and event-driven reviews to ensure process information remains accurate, current, and aligned across connected teams and systems.
• Maintain process information in the designated repository so Service Center teams and partners can easily access and understand current expectations.
• Evaluate current-state processes to identify gaps, inconsistencies, unclear decision points, breakdowns in handoffs, duplicate effort, and efficiency opportunities.
• Conduct root-cause analysis and assess impacts to guests, team members, operations, compliance requirements, reporting, and system functionality.
• Develop recommendations and drive agreed-upon process improvements through implementation, validation, and sustained resolution.
• Act as a primary point of contact and Process Governance subject matter expert for assigned business areas.
• Facilitate working sessions to clarify current- and future-state processes, business requirements, roles, decision points, and partner handoffs.
• Research operational issues and process questions, communicate findings and recommendations, and coordinate actions across appropriate business partners.
• Provides strategic oversight and governance of the Lines of Defense framework supporting Circle Card operations, helping ensure risks are effectively identified, assessed, monitored, and mitigated across key business processes.
• Assess how regulatory and compliance remediation, operational changes, system enhancements, and new or updated processes affect end-to-end operations, and identify required updates to process flows, controls, documentation, and team enablement.
• Serve as a process subject matter expert during testing and validation activities by defining business scenarios and process requirements, supporting user acceptance testing, documenting process or system gaps, and validating that system functionality, reporting, and operational outcomes align with intended business processes.
• Conduct post-implementation process reviews to validate that changes are functioning as intended, assess impacts to upstream and downstream processes, and identify any additional process improvements, documentation updates, controls, or team enablement needs.
• Use operational data, issue trends, audit feedback, and partner insights to evaluate process performance and identify emerging risks or improvement opportunities.
• Define or enhance reporting where gaps prevent effective process monitoring or decision-making.
• Communicate process health, risks, dependencies, and recommended actions to Service Center leaders and business partners.

Benefits

• comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more
• 401(k)
• employee discount
• short term disability
• long term disability
• paid sick leave
• paid national holidays
• paid vacation

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree