Sr. Analyst, Quality Operations & Governance

3MD Inc. • Milliken, CO

1d • $45 - $55 • Onsite

About The Position

The Senior Analyst, Quality Operations & Governance serves as the operational backbone of the Product Quality organization, driving execution, consistency, governance, and leadership visibility across quality initiatives. This role is responsible for managing team operations, coordinating work intake and delivery tracking, maintaining reporting and documentation standards, facilitating team processes, and improving organizational effectiveness through operational excellence and continuous improvement.

Requirements

• Bachelor’s degree in Business or equivalent work experience
• 3-5+ years of experience in Program Management, Project Coordination, Scrum Master, PMO, Operations, Quality Assurance, or related roles
• Bachelor's Degree in Business, Information Systems, Computer Science, Engineering, Project Management, or related field; or equivalent work experience
• 3-5+ years of experience in Program Management, Project Coordination, Scrum Master, PMO, Operations, Quality Assurance, or related roles
• Experience coordinating cross-functional initiatives, managing project tracking and reporting, facilitating team processes, and developing operational documentation
• Experience managing work intake, backlogs, dashboards, and reporting using JIRA or similar project management tools
• Strong knowledge of Agile methodologies, Scrum practices, and software development lifecycle (SDLC) processes
• Strong organizational, planning, and communication skills with the ability to manage multiple competing priorities
• Advanced proficiency with Microsoft Office Suite, including PowerPoint, Excel, and SharePoint

Nice To Haves

• Experience supporting Product Quality, Quality Assurance, Software Testing, or Product Development organizations
• Experience in telecommunications, broadband, wireless, fiber, Home Internet (HSI), or related technology industries
• Experience overseeing or coordinating quality initiatives across multiple organizations or partner teams
• Experience evaluating testing coverage, identifying quality risks, and coordinating supplemental testing activities
• Familiarity with customer journey validation and end-to-end customer experience quality practices
• Experience working with Confluence, Smartsheet, Power BI, Tableau, or similar reporting and collaboration tools
• Experience supporting executive business reviews, operational reviews, and leadership communications
• Experience working in large, matrixed organizations with distributed teams and shared ownership models

Responsibilities

• Coordinate and manage team work intake, prioritization, and tracking across multiple initiatives and projects
• Maintain JIRA boards, dashboards, backlogs, and workflows to ensure accurate visibility into team commitments and progress
• Partner with team leads and product managers to identify priorities, dependencies, risks, and resource needs
• Drive accountability for action items, deliverables, dependencies, and project milestones
• Develop and maintain standardized operating procedures, templates, reporting structures, and operational practices
• Identify opportunities to streamline workflows, eliminate inefficiencies, and improve team effectiveness
• Ensure consistency in documentation, reporting, and operational processes across the Product Quality organization
• Support implementation of new tools, processes, and best practices
• Coordinate the creation and maintenance of dashboards, metrics, scorecards, and status reports that provide visibility into team performance and strategic initiatives
• Coordinate weekly, monthly, and quarterly quality organization updates for leadership
• Prepare executive-level presentations and reporting materials for leadership reviews and business updates
• Provide accurate, timely, and actionable reporting regarding team priorities, accomplishments, risks, and strategic initiatives
• Coordinate cross-functional meetings, planning sessions, retrospectives, and operational reviews
• Track team commitments, project inventories, action items, and organizational initiatives
• Support inventory management and tracking of quality assets, environments, tools, and team-owned deliverables
• Support workload planning, dependency management, and impediment resolution
• Serve as a central point of coordination for operational activities across the Product Quality organization
• Promote consistent execution of team processes and operational best practices
• Partner with stakeholder teams to maintain visibility into Home Internet (HSI) testing activities, plans, and results
• Review testing coverage to ensure critical customer journeys, features, integrations, and customer-facing experiences are adequately validated
• Identify testing gaps, quality risks, and areas requiring additional end-to-end validation
• Coordinate with Product Quality test teams to execute supplemental testing when coverage gaps or customer experience risks are identified
• Provide visibility into HSI quality status, testing readiness, and customer experience risks across partner organizations

Benefits

• medical, dental, and vision insurance
• a 401(k) plan and company contribution
• short-term and long-term disability coverage
• basic life insurance
• wellbeing benefits
• up to 6 scheduled paid holidays
• up to 112 hours of PTO based on years of service
• up to 8 hours of paid volunteer time
• paid sick leave if required by state or local law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level