Sr. Analyst, Pro Installed Projects

Lowe's Companies, Inc.•Mooresville, NC

2d•Onsite

About The Position

The primary purpose of the ProServices Operations Sr. Analyst is to support the planning, coordination, and execution of initiatives that improve Pro & Services business performance. This role assists with project execution, process improvement, business analysis, field and store support, stakeholder communication, and the development of materials, reporting, and recommendations that help advance Pro & Services priorities.

Requirements

Bachelor’s degree in Business, Management, Operations, or related field or related degree or equivalent years of experience in lieu of education requirement, if applicable
2 years of experience in retail operations, customer service, program support, business support, installation, repair, home improvement, or a related field.
Ability to organize information, manage details, track follow-ups, and communicate updates clearly.
Ability to work collaboratively with internal and external partners while supporting multiple tasks, materials, timelines, and stakeholder needs.

Nice To Haves

2 years of demonstrated project management experience, including timelines, workplans, action-item tracking, or tools such as Gantt charts.
Working knowledge of business performance metrics, retail functions, or general business principles.

Responsibilities

Support Pro & Services initiatives by gathering business inputs, organizing information, documenting current-state processes, and tracking progress against deliverables.
Coordinate project workstreams, timelines, action items, meeting notes, follow-ups, and status updates to support timely execution from planning through implementation.
Collaborate cross-functionally with field, store, sales, operations, technology, and other partners to support projects, communications, and process improvements.
Review business information, performance metrics, customer trends, operational inputs, and field feedback to help identify opportunities and support recommendations.
Assist with developing and improving processes, policies, training materials, Q&A resources, reporting, and other tools that support business execution.
Provide information and guidance on day-to-day procedural questions, escalating issues and collecting feedback as needed.
Prepare presentations, reports, communications, and other materials that summarize initiative progress, key deliverables, open items, recommendations, and next steps.