Sr Analyst, People Operations

PayPal • Chicago, IL

17h • $69,000 - $103,400 • Hybrid

About The Position

This role supports employees and managers across the full employee lifecycle as part of PayPal’s People + Places organization. Serving on the global Employee Central team, you’ll handle complex inquiries, ensure compliance with service level agreements, audit and maintain data accuracy, and create clear process documentation. As the subject matter expert for attendance, leaves of absence, and workplace accommodations, you will manage the end‑to‑end interactive process from intake through resolution. You’ll partner closely with employees, managers, People Business Partners, HR Legal, and our leave vendor, Sedgwick, to ensure fair, compliant, and compassionate outcomes. The role also provides guidance on health and wellness matters, supports programs to reduce absenteeism, and recommends process or policy improvements to enhance the employee experience.

Requirements

• 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
• 4–6 years of relevant experience as an HR Generalist, Employee Relations Specialist, Leave/Accommodations Specialist, or comparable role
• Bachelor's degree or equivalent experience (may substitute for up to 4 years of work experience)
• Strong knowledge of ADA/ADAAA, FMLA, and state/federal leave and accommodation regulations
• Demonstrated experience managing interactive accommodation processes and partnering with legal counsel
• Strong case management skills with ability to handle high-volume, sensitive matters with discretion
• Excellent verbal and written communication skills—you can explain complex policies in plain language
• Ability to juggle competing priorities in a fast-paced, global environment

Nice To Haves

• Degree or certificate in HR or related field
• Experience with Workday and ServiceNow platforms
• Experience partnering with third-party leave administrators (e.g., Sedgwick)
• Project leadership or process improvement experience

Responsibilities

• Interact with internal stakeholders to monitor support provided to employees and managers and ensure compliance with service level agreements and key performance indicators.
• Resolve complex employee life cycle inquiries and issues, audit and maintain data quality in various systems, develop process documentation, and support ongoing projects and initiatives.
• Audit, analyze, and maintain the overall quality of data in various systems
• Create process documents, training materials, and work instructions
• Proactively manage LOA cases to ensure required support for employees and managers
• Work with Occupational health and other providers to provide guidance to managers on health and sickness matters
• Continuously propose ways to improve existing policies and procedures
• Support the development of programs to promote wellness and reduce absenteeism across sites.
• Review and assess accommodation requests and collaborate (as needed) with HR Employment Legal determine appropriate accommodations, partner with managers and People Business Partners to present accommodation offers and support implementation that align with our Ways of Working at PayPal.
• Process requests escalated from our third-party leaves partner (Sedgwick) for FMLA exhaustion, leave denials, STD exhaustion, and paid parental leaves; coordinate pay shutoffs and transitions to personal leave or accommodations when leaves are denied or exhausted and although rare, manage job abandonment cases in partnership with HR Partners and Legal.
• Review and validate attendance issues for hourly employees and assist with progressive discipline associated with cumulative performance management and attendance in partnership with our Employee Relations team.
• Provide HR policy guidance, interpretation, and training on attendance, leaves, and accommodations.
• Schedule and coordinate meetings with employees, managers, People Leaders, and HR Employment Legal.
• Handle highly confidential activities and assist in completing legal reports.

Benefits

• At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level