Sr Analyst Operations

Republic Services•Phoenix, AZ

1d•Hybrid

About The Position

The Senior Analyst, Operations is responsible for gathering, streamlining, standardizing, and documenting processes that support the corporate Operations Support function in building consistent standard operating procedures for operations. The Senior Analyst collaborates with subject matter experts in the field to break down complicated problems, identify areas of improvement, align responsibilities, and document step-by-step procedures, ultimately providing solutions to challenges faced in operations. This role develops and delivers invaluable content used to train key roles in the field operations space enterprise-wide.

Requirements

3 or more years of experience in the waste or transportation industry.
Ability to develop a deep understanding of current-state operational processes, pain points, and areas of opportunity by asking high gain questions, engaging in active listening, and probing.
Written and verbal communication skills, with the ability to create, process, and design content in mediums such as PowerPoint, Word, Visio, or Adobe Photoshop.
Results orientation and good time management skills with an ability to understand key milestones, goals, and objectives while leading groups of internal and external resources to meet project goals.
Ability to work independently and manage time effectively in order to meet individual goals and deadlines.
Ability to work as part of a team and display a positive attitude for this dynamic environment.
Solid report writing and ability to perform detail-oriented work.
Ability to work on complex projects within interdisciplinary teams
Ability to create and present executive level presentations to peers and internal customers.

Nice To Haves

Experience with large-scale knowledge management and/or process improvement in a key support role.
Advanced level proficiency in Microsoft products; including but not limited to Outlook, Excel, Word, PowerPoint.
Strong analytical and critical-thinking skills, including the ability to evaluate large or complex data sets, identify patterns, test assumptions, and formulate defensible recommendations.
Ability to translate operational data and complex findings into clear, concise, and actionable business recommendations.
Demonstrating experience analyzing complex operational data and presenting findings and recommendations to business stakeholders.
Experience conducting root cause analysis and translating analytical findings into practical operational recommendations.
Experience developing dashboards, reports, presentations, or other materials used to support operational and leadership decisions.

Responsibilities

Discovers and documents existing operational processes in the field that are in line with the strategic plan of the Operations Support Department.
Engages the field to break down complex processes into easily understood components, uncover best practices, and develop consistent standard operating procedures across the organization.
Plans and leads efforts in alignment with Operations strategy and timeline to streamline and document approved processes in clear, concise, and engaging deliverables for use during implementation and continual training.
In concert with instructional designers, develops training content, consistently evaluating instructional design output for quality and prioritizing rollout of new content to field operations based on the strategy of the Operations Support Team.
In collaboration with partners, supports implementation of standardized processes and continually evaluates documented processes to ensure accuracy and clarity.
Designs and continually updates the Operations internal SharePoint webpage with relevant, accurate, and easy to navigate content.
Conducts site visits as needed, such as deploying new initiatives or supporting high priority Business Units.
Identifies methods to simplify and streamline operational processes whenever possible.
Helps to develop, mentor and provide subject matter expertise to the analysts.
Travels up to 50% of the time, sometimes on short notice.
Performs other job-related duties as assigned or apparent.