Sr Analyst-Marriott Cobrand Product Management

American ExpressNew York, NY
$78,000 - $124,750Hybrid

About The Position

The Cobrand team within Global Consumer Services Group leads the company’s efforts to manage our relationships with Cobrand partners and expand our suite of consumer lending products bringing deep expertise to deliver products, services, and strategies that will enhance our competitive position. The Marriott Product team leads the strategic product management, business strategy, customer experience and relationship management in partnership with Marriott with the goal of attracting and engaging Card Members. This Senior Analyst will support key partner facing initiatives and execute priority workstreams that drive growth and operational excellence for the Marriott Cobrand portfolio. The role focuses on day-to-day portfolio operations, marketing support, and customer insights to deliver a seamless and compelling customer experience. You will act as a strong voice of the customer, developing a deep understanding of customer behaviors, product benefits, and the end-to-end journey to identify opportunities for improvement. You will partner closely with Product, Marketing, Servicing, and Compliance teams to support ongoing engagement with Marriott counterparts and contribute to shared portfolio goals.

Requirements

  • Deep understanding of customer behaviors, product benefits, and the end-to-end journey
  • Ability to identify opportunities for improvement

Responsibilities

  • Support key partner facing initiatives
  • Execute priority workstreams that drive growth and operational excellence for the Marriott Cobrand portfolio
  • Focus on day-to-day portfolio operations, marketing support, and customer insights to deliver a seamless and compelling customer experience
  • Act as a strong voice of the customer, developing a deep understanding of customer behaviors, product benefits, and the end-to-end journey to identify opportunities for improvement
  • Partner closely with Product, Marketing, Servicing, and Compliance teams to support ongoing engagement with Marriott counterparts and contribute to shared portfolio goals

Benefits

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities
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