Sr. Analyst Contract Inquiry Support

Johnson & Johnson•Raritan, NJ

5d•Onsite

About The Position

Johnson & Johnson Health Care Systems Inc. (JJHCS) provides contracting, supply chain, business service, and strategic solutions to customers and commercial intermediaries of U.S. based Johnson & Johnson companies. JJHCS engages with customers to provide streamlined supply chain services for our products that seamlessly integrate with customer operations, address shared evolving market challenges to value based care, and develop innovative solutions that improve patient care access. Johnson & Johnson Deliver Group is part of Johnson & Johnson’s global Supply Chain organization supporting operations across all the Johnson & Johnson Family of Companies. Deliver strives to deliver an exceptional customer experience through leading critical customer-facing-functions such as customer service, distribution, and transportation. The Contract Inquiry Support Team (CIS) provides answers to contract-related inquiries generated by our direct customers and business partners, seeks to improve synchronization of contract price and eligibility, resolves customer price and eligibility discrepancies and supports contracting process improvements.

Requirements

Minimum of a bachelor's degree is required
A minimum of four (4) years of relevant experience is required
Action-oriented and able to work independently, while taking ownership of issues is required
Customer-centric mindset and the ability to address customer issues in an effective and timely manner is required
Demonstrated ability to handle stakeholder inquiries/issues, developing and delivering solutions, and interdependent partnering to resolve complex business matters required
Demonstrated ability to present to business partners and senior management is required.
Strong analytical, verbal and written communication skills to consolidate information & present complex data in simplified terms is required
Demonstrated ability to build and support strong, positive relationships with internal and external partners and to influence and collaborate is required
Demonstrated partnership or leadership with projects and/or in cross functional teams with conflicting deadlines required
Excellent analytical, problem-solving, organizational and prioritization skills required
Intermediate proficiency in MS Office Suite; Excel VLOOKUPS and pivot tables required

Nice To Haves

Contracting and/or direct customer-facing experience preferred
Project Management skills preferred
Experience in ICS, CORE, MDM, Salesforce.com preferred
LEAN, Six Sigma, or Process Excellence Methodology experience, training, or certification preferred
Experience with Standard Operating Procedures (SOP) is preferred
Experience within Global Ortho Medical Device industry is preferred

Responsibilities

Deliver resolution on invoice discrepancies related to pricing and eligibility, retro approvals, managing inquiries from our Distributors/Wholesalers, and IDN Roster activities.
Identify, lead, and/or participate in ad-hoc projects to support key base business or new innovative process and strategy improvements and implementations.
Proactively identify opportunities to drive and implement improvement processes or policies that will positively impact internal efficiencies and the customer experience.
Work in conjunction with team members and stakeholders to identify common root causes and design solutions that increase efficiency and enhance customer experience.
Demonstrate the ability to consolidate and present information to business partners and senior management in a clear and concise manner that allows management to make strategic decisions.
Review and analyze metrics to add deeper business perspectives to evaluate trending and reporting to management.
Demonstrate ability to work independently with little supervision.
Independently make prudent decisions on processes by understanding the contractual obligations, internal system capabilities and the impact of the actions across the organization and contracting continuum.
Effectively communicate with JJHCS counterparts (Contract Administration, Deliver Revenue, U.S. Operations and Operating Companies).
Utilize multiple systems (ICS, CORE, MDM, Salesforce.com, and TRIM) to successfully manage workload on a timely basis.

Benefits

Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year
This position is eligible to participate in the Company’s long-term incentive program.