Sr Analyst, Cloud Operations

Landis+Gyr•Lenexa, KS

1d•$76,400 - $92,000•Onsite

About The Position

The Senior Cloud Operations Analyst will provide day-to-day guidance and coaching to the SaaS Service Analysts in addition to providing leadership in the absence of the Manager. The Senior Cloud Operations Analyst role is responsible for overseeing the health and stability of the hosted SaaS environment from an L+G proprietary application perspective. Collaborating with Product Support, Sustaining/Engineering and infrastructure architecture teams on troubleshooting, specifications, sizing, and process, the Cloud Services Analyst Lead possesses in-depth knowledge of how Microsoft Windows, SQL/Oracle DB Servers, Networking, and the relevant applications work together. This role will work to maintain version and patch levels, support the installation/patch tool, and otherwise manage the hosted environment as it pertains to production readiness and stability.

Requirements

Able to participate in a weeklong 24/7 On Call rotation.
Ability to work within a diverse team.
Self-starter with the ability to work unsupervised.
Ability to plan and maintain schedules.
Highly adaptable in a dynamic work environment.
Ability to travel approximately 25%.
Bachelor's degree.
5+ years of experience.

Nice To Haves

Experience in some or all of the following software programs and operating systems: Windows, Windows Server, MS Office, SQL Server, Oracle, Unix/Linux
RF and/or Networking experience strongly preferred.
Experience working with solutions involving both software and hardware.
Experience in process definition and design to meet overall business objectives.
Experience with managing cross-functional highly technical project teams.
Utility operations experience is a plus.
Excellent written and oral communication skills.
Excellent problem-solving and analytical abilities.
Accustomed to working in an environment driven by high standards for service and system delivery.
Uses leadership skills to resolve a wide range of issues in creative and practical ways to satisfy the customer's needs.
Excellent customer communication and customer service skills.
Demonstrates good judgment in selecting methods and techniques for solving problems and obtaining solutions.
Highly adaptable in changing environments.
Knowledge of complex technical data systems and RF network technologies.
Understanding of programming logic and the ability to troubleshoot systems by following code.

Responsibilities

Responsible for application upgrades, installations, and maintaining patch levels of SaaS customers.
Key stakeholder in environment related issues such as CPU spikes and failed installations/upgrades.
Automation Tool & Service validation script/tool owner. Responsible for enhancements and upkeep.
Represent the hosted environment from an application perspective and participate in meetings that involve the future of CC/MDMS/AGA (and other software applications that L+G has like GSIS, DA Gateway, etc) to ensure the Hosted Environment is prepared well in advance.
Act as a Liaison between L3, Product Support & Architecture in this regard.
Drive environment testing from an application perspective.
A SME from an application perspective in designing the future of the Hosted Environment.
Consulted as environment/system SME during Incident Management.
Relied on to be a SME for monitoring alerts, thresholds, and templates (monitoring template ownership) as it relates to the application.
Analyzing performance of Infrastructure and L+G product offering.
Track and trend system performance metrics.
Manage the application uninstall/retirement process.
Advise on application log management, data archiving, table partitioning, data warehouse management and retention standards.
Application configuration SME.
Assist with CMDB upkeep, certificate management, and ETL data exchange processes for customers with multiple products hosted at the NOC.
Hosted Customer portals and dashboard pages/tools oversight.
SBS and advanced security knowledge from a system/environment perspective
Knowledge management
Resource constraints each version and new version of CC has on the infrastructure.
What new requirements the CC software has, what customers are bringing back for data, etc.
CC related Windows Operating System knowledge and which things are needed to make the CC work.
Knowledge of how Microsoft Windows, SQL/Oracle DB Servers, Networking, and the CC application all tie together and the entire spectrum of how each process works.
Coach & Train Cloud Service Analysts.
Act as leader in place of the Manager.
Provide technical direction for the SaaS environment to account for growth and changing application requirements.