Sr Analyst,Client Service Mgt

CVS Health•Work At Home-Texas, TX

2d•$46,988 - $102,000•Remote

About The Position

CVS Health is seeking a Senior Analyst, Client Service Management to support health plan partner accounts. The role works alongside Client Success and Client Operations leads to ensure seamless operational execution, providing administrative and operational support for one or two large client accounts or a portfolio of smaller clients. The position manages meeting cadences, deliverables, and client communication workflows, and may serve as the primary account contact for smaller accounts or lines of business.

Requirements

2 to 4 years of relevant experience in operations, client support, or administrative account coordination.
2 to 4 years of stakeholder management experience.
Direct client-facing experience with clear verbal and written communication skills.
Strong proficiency in Google Suite, including Gmail, Sheets, and Slides, and Microsoft Excel.
Familiarity with project management or collaboration tools such as Asana, Jira, Confluence, or PowerBI at the user level.
Proven experience administering internal and external meetings, including preparing agendas, taking detailed notes, and tracking action items.
Strong organizational skills and ability to coordinate across internal teams to resolve client requests.
Self-starter with excellent task prioritization skills in a remote, fast-paced environment.
Confidence explaining operational processes and seeking clarification in complex situations.
Demonstrated expertise reviewing, analyzing, and organizing data using Excel.
Bachelor’s degree in business, health care, operations management, or a related field, or an equivalent combination of experience and training.

Nice To Haves

Knowledge of Medicare, Medicaid, and commercial plan structures, including how plans are paid for member coverage.
Strong commitment to exceeding role expectations and consistently delivering an exceptional client experience.
Familiarity with AI agent technologies and their use in analyzing data, identifying insights, and efficiently answering complex questions.
Copywriting, proofreading, or editing experience, with strong attention to detail and clarity.
Experience facilitating and presenting to clients and matrixed teams several times a week over a sustained period of at least one year.

Responsibilities

Serve as the subject matter expert and operational owner for member journey processes and client collateral, guiding clients through requirements, implementing updates, resolving inquiries, tracking action items, and ensuring follow-through.
Own end-to-end meeting documentation for client-facing calls and internal team syncs, including preparing and circulating agendas and decks, taking minutes, and tracking action items.
Capture, document, and track open items and deliverables from meetings and email correspondence.
Manage routine ad-hoc client inquiries by coordinating with internal departments and providing timely responses.
Coordinate intake, internal routing, and client-facing resolution of member grievances.
Partner with Production, Business Analysts, Data Relationship Managers, and other internal teams to maintain operational workflows and account priorities.
Document and communicate client-specific nuances in client profiles, account records, and tracking sheets.
Provide backup coverage for the Client Success Manager/Executive or Client Operations Owner as needed.
Serve as the primary account contact and communicator for smaller accounts or lines of business.