Sr Analyst - Application Support Engineering

HSA Bank, a division of Webster Bank, N.A.•Milwaukee, WI

2d•$90,000 - $105,000•Hybrid

About The Position

The Senior Applications Support Engineering Analyst is in the frontline of our applications/services support in production and stage environments. This role has a passion for problem solving and high customer satisfaction will serve you well in the role. This position will utilize your technical skills and people skills to work as a part of team and own individual tasks to fulfill customers' needs in both production and lower environments.

Requirements

Solid understanding of current/planned system service levels and disaster recovery procedures.
Proficient in troubleshooting in production environment (i.e. spot errors/exceptions in logging database).
Experience with ServiceNow and production support process.
Moderate knowledge working with MS SQL and stored procedures.
Moderate knowledge working with PowerShell.
Basic knowledge of C# and .NET Core.
Experience with AWS environment.
Familiar with Confluence and Jira.
Excellent communication skills.
H.S. Diploma or General Education Degree (GED) required
5-7 years of professional IT experience required
Demonstrated experience with internetworking architectures in a production data center, or supporting a major operating system in a full scale, large volume production environment required
Worked in Agile/scrum team required

Nice To Haves

Bachelor’s Degree in Arts/Sciences (BA/BS) in related field preferred

Responsibilities

Effectively communicate identified issues and root causes to internal stakeholders both within and outside of the department.
Become familiar with the organization's operational processes and how they interact and leverage applications.
Identify issue trends and link them to underlying application bugs, defects, or operational processes, and assist in executing solutions.
Monitor application-related jobs, processes and performance using available tools, logging databases, and the feedback of internal stakeholders.
Contribute as a member of an Agile scrum team, pulling in user stories when new issues arise and providing feedback in grooming sessions.
Work collaboratively within the scrum team, IT department and internal operations teams.
Continually develop knowledge base articles for the internal team when an application-related knowledge gap is identified.
Be available and responsive in the team's on-call rotation in the event of production issues after business hours.