Sr Analyst-Account Svcs-1

Verizon•San Diego, CA

8d•$69,500 - $114,000•Hybrid

About The Position

Verizon Connect is guiding a connected world on the go by automating, optimizing and revolutionizing the way people, vehicles and things move through the world. Our full suite of industry-defining solutions and services put innovation, automation and connected data to work for customers and help them be safer, more efficient and more productive. As a SaaS leader, we know our talent is the most important component to our success. This role is responsible for deploying expansion orders for Extended View Cameras into Verizon Connect. You will be the central point of contact post initial sale and responsible for the implementation of hardware, software and training to achieve an effortless customer onboarding experience. Provides customers with account support for a Verizon product or solution. Drive customer satisfaction of a Verizon product or solution across a variety of technical and non-technical support functions whose goal is to fulfill customer contract requirements. Support the transition of client projects from development through delivery. Act as a trusted advisor, focused on the goals of the customer and ensure a product or solution is being installed and/or utilized effectively to increase customer loyalty. Responsible for providing account support for portfolio of clients, where the goal is to maintain revenue and add upsells and cross-sells where possible. While being a main point of contact and responsible for maintaining long-term relationships, tends to be more reactive to their clients needs, with some work being transactional.

Requirements

Bachelor's degree or four or more years of work experience.
Three or more years of relevant experience required, demonstrated through work experience and/or military experience.
A strong sense of ownership, attention to detail, service orientation with the ability to identify and surface new process and product improvement opportunities.
Presentation skills, including the ability to create presentations using MS PowerPoint and experience presenting to all levels of an organization.
Facilitation, change management, and problem-solving experience.
Demonstrated success in complex projects.
Demonstrated ability to effectively communicate to internal and external stakeholders with a focus on collaboration and execution.
Proven ability to thrive in a fast paced environment.

Responsibilities

Deploying expansion orders for Extended View Cameras into Verizon Connect.
Serve as the central point of contact post initial sale for hardware, software, and training implementation.
Ensure a seamless customer onboarding experience.
Proactive customer communications to ensure timely action on any customer escalations throughout onboarding period.
Ensure all processes are documented and efficiently working for all implementation projects.
Ensure all required reports are developed and distributed.
Collaborate with Sales, Customer Success and Financial Teams to accelerate time to value.
Understand and analyze various drivers impacting key metrics and outcomes to provide fact-based recommendations to Deployment Teams.
Support the transition of client projects from development through delivery.
Act as a trusted advisor, focused on the goals of the customer and ensure a product or solution is being installed and/or utilized effectively to increase customer loyalty.
Ensure timely action on any customer escalations.
Understand and analyze various drivers impacting key metrics and outcomes to provide fact-based recommendations to sales teams and our customers.
Maintain revenue and add upsells and cross-sells where possible.
Answer customers' questions about products, prices, availability, product uses, and credit terms.
Consult with clients after sales or contract signings to resolve problems and to provide ongoing support.
Estimate or quote prices, credit or contract terms, warranties, and delivery dates.
Recommend products to customers, based on customers' needs and interests.
Provide project support under the guidance of the Lead PM for multiple medium-to-large projects.
Serve as a point of contact for all service related matters to ensure customer satisfaction.
Make recommendations that aid in the completion of projects within a product or functional area successfully.
Lead efforts to escalate across internal groups to resolve issues impacting customer service.