Sr AI Operations Manager

NBCUniversal•New York, NY

12d•Hybrid

About The Position

NBCUniversal is seeking an operational leader to oversee the implementation of artificial intelligence (AI) capabilities within Global Media Operations (GMO). This new role will be responsible for deploying AI-driven technologies that reduce manual touchpoints across the operation in alignment with our LRP. These solutions will power automation and innovation, increase productivity, improve scalability, and support 24x7 operational teams. We are looking for someone with foundational experience working within the media industry and who is passionate about technology, including AI and automation. A successful candidate will strive to understand a variety of operational workflows, collaborate to get things done across a matrixed organization, and communicate effectively across multiple levels of the organization. Blending an understanding of operational workflows, project management, AI tooling, and business acumen, the ideal candidate will effectively utilize their diverse skillset to transform GMO through AI and automation.

Requirements

Bachelor’s degree in a media-related field preferred
12+ years of relevant experience in media, with experience delivering complex operational or automation projects
2+ years of relevant experience owning a portfolio of initiatives and prioritizing work based on business impact
Demonstrated ability to influence product roadmaps and align cross-functional stakeholders
Strong proficiency in workflow documentation, technical analysis, project management, and product roadmaps
Strong executive communication skills with the ability to translate complex initiatives into business value
Background in television, film, or digital media distribution

Nice To Haves

Experience with project management and workflow systems and tools (Lucidchart, Airtable, Smartsheet, Microsoft Office 365)
Acute attention to detail
Good interpersonal communication skills
Comfortable compiling regular updates and presentations for an executive level audience
Able to work well in groups or teams
Highly organized
Availability to work flexible hours, including occasional off-hours, weekends, and holidays, to support 24x7 Operations
Able to easily ‘translate’ operational requirements to technical audiences

Responsibilities

Identify and prioritize AI and automation opportunities within GMO by defining problem statements, clarifying jobs-to-be-done, quantifying current costs, and articulating a clear value proposition in alignment with our LRP
Help define GMO’s AI strategy and next-generation content supply chain by building a reference architecture and defining agents and sub-agents
Lead teams of knowledge workers and builders to create workflows, skills, and agents within approved platforms
Lead the end-to-end delivery of AI and automation solutions across the project lifecycle
Lead the operational rollout of AI solutions, including SOP development, user training, and adoption measurement
Partner cross-functionally with Product, Engineering, and other O&T teams to deliver integrated, scalable, and secure AI solutions aligned to NBCUniversal’s enterprise governance standards
Engage external vendors to scope AI and automation solutions, while maintaining strong relationships to stay current on evolving capabilities
Act as a liaison to NBCUniversal’s Enterprise AI organization to leverage training, accelerators, and best practices while contributing to broader AI enablement initiatives
All other duties as assigned