Sr. AI/ML Engineer (US)

AlertMedia • Austin, TX

21h • Remote

About The Position

AlertMedia is seeking a hands-on Senior AI/ML Engineer to lead the evaluation, training, and integration of advanced AI and machine learning models across its product suite. The role contributes to AI strategy by selecting appropriate models for business use cases, improving performance through fine-tuning and prompt engineering, and supporting responsible deployment. The engineer collaborates with product, engineering, and security teams to deliver safe, scalable, and maintainable AI capabilities, and monitors and improves models in production. This is a remote, Canada-based position. Candidates must already be authorized to work in Canada; AlertMedia does not sponsor employment visas.

Requirements

• At least 2 years of software engineering experience; Python experience preferred.
• At least 4–6 years of experience in data science and/or software engineering, specifically in machine learning engineering or applied AI.
• Strong understanding of LLMs and traditional machine learning methods.
• Experience with prompt engineering, model fine-tuning, and evaluation.
• Familiarity with model evaluation best practices, including offline metrics, cross-validation, and A/B testing.
• Proficiency in Python and ML libraries such as scikit-learn, PyTorch, TensorFlow, or Hugging Face.
• Experience with Elasticsearch or other large-scale search and indexing platforms.
• Experience with cloud-based ML tooling, such as SageMaker or Bedrock, and data workflows.
• Ability to work independently and collaboratively on cross-functional teams.
• Strong organizational skills and ability to manage multiple projects in parallel.
• Ability and desire to work in a fast-paced, challenging environment.
• Existing authorization to work in Canada without current or future employment visa sponsorship.

Nice To Haves

• Bachelor’s degree in a technical field such as computer science, computer engineering, or a related field is preferred.
• Demonstrated experience training and deploying supervised learning models, ideally in production environments.

Responsibilities

• Train and fine-tune supervised learning models, such as classification, ranking, and embeddings, for internal tools and customer-facing product features.
• Lead prompt engineering and testing to tune LLM behavior for product use cases.
• Design and implement evaluation pipelines for LLMs and traditional machine learning models.
• Work with and optimize Elasticsearch-backed data systems powering AI and intelligence pipelines.
• Identify opportunities to improve AI models, data pipelines, and engineering workflows beyond the existing roadmap.
• Develop tools and frameworks for prompt iteration, model benchmarking, and performance tracking.
• Coordinate with the security team to ensure adherence to AI compliance standards.
• Evaluate and compare commercial and open-source LLMs for performance, cost, alignment, and reliability.
• Collaborate with product and engineering teams to integrate AI features safely, scalably, and maintainably.
• Monitor, evaluate, and continuously improve AI and machine learning models in production.
• Stay informed about emerging research in NLP, machine learning, and AI infrastructure, and evaluate potential business applications.
• Contribute to AlertMedia’s culture, values, and vision.

Benefits

• Competitive base salary and company-wide bonus program.
• Generous and flexible time off and parental leave policies.
• Medical, dental, vision, and life insurance fully paid for employees.
• Rewards and incentives.
• Community service opportunities.
• Access to a downtown office with 360-degree views of Austin, a high-tech building gym, and nearby running trails.
• Career development opportunities through the Learning & Development team.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior