Sr. Agile Release Manager

Axos Bank • San Diego, CA

2d • $90,000 - $120,000

About The Position

Are you ready to be a part of a dynamic and high-performing team that is at the forefront of marketing technology and revenue operations? At Axos, our MarTech & RevOps team is driving a bold vision to redefine how marketing technology powers business growth and customer engagement. We are passionate about using cutting-edge technology and data-driven strategies to fuel success, and we're looking for exceptional individuals to join us on this journey. We are seeking a skilled and experienced Sr. Agile Release Manager to lead and manage our MarTech development and release processes, optimizing workflows and enhancing productivity. This role requires a strategic thinker with exceptional leadership and communication skills to ensure successful project delivery and continuous improvement. You will be responsible for maintaining service-level agreements (SLAs), collaborating with cross-functional teams, and managing detailed reporting to highlight the delivery success and capacity of our MarTech development team. You will drive continuous improvement, implement best practices, and support a culture of accountability across teams. Our team's mission is to harness the power of marketing technology to create seamless, personalized customer experiences that deliver measurable business results. We believe that MarTech is at the heart of modern marketing, and we are committed to building a best-in-class stack that integrates with every part of our business, from customer journeys to data and analytics to revenue optimization. As part of our team, you will be a key player in building and optimizing a sophisticated MarTech ecosystem that drives innovation, efficiency, and impact. We thrive in a fast-paced, entrepreneurial environment where challenges are met with a can-do attitude, and creativity meets execution. We value agility, adaptability, and the drive to make things happen. Our team is not afraid to tackle the toughest problems head-on and challenge status quo. We live in open culture of collaboration and innovation, where everyone's ideas are heard, and every contribution is valued. We want highly driven, results-oriented individuals who excel in dealing with ambiguity and are ready to roll up their sleeves to solve complex challenges. If you are someone who thrives on overcoming obstacles, is resourceful, and can navigate through uncharted territory with confidence, you will feel right at home with us. You should be comfortable with fast decision-making, capable of balancing multiple priorities, and excited to be part of a team that is constantly pushing the boundaries of what MarTech can achieve.

Requirements

• Bachelor's degree in Business, Information Technology, Marketing, or a related field
• 5+ years of experience in release management, agile project management, or MarTech operations, preferably within a digital marketing or technology-driven environment
• 3+ years of experience managing releases for MarTech platforms such as Salesforce Marketing Cloud, Branch.io, or similar marketing technologies
• Demonstrated experience gathering, analyzing, and translating business requirements into executable delivery plans, including user stories and/or functional specifications
• Strong experience with agile project management tools like Azure DevOps, or similar, and workflow tools such as Workfront
• Knowledge of IT Service Management (ITSM), SLA management, uptime, change management, and service quality
• Proficiency in project management frameworks including SAFe, Scrum, and Lean, with the ability to adapt methodologies as needed
• Strong analytical and problem-solving skills, with the ability to navigate competing priorities to identify and resolve issues that impact team performance and project success
• Excellent written and verbal communication and leadership skills, with proven experience in coaching and mentoring team members and fostering a collaborative work environment cross functionally

Nice To Haves

• Relevant certifications such as Certified ScrumMaster (CSM), Certified Agile Leader (CAL), or Agile Certified Practitioner (PMI-ACP)
• Prior experience in a regulated industry, such as banking or finance
• Familiarity with MarTech platforms, especially Marketing Cloud Engagement and Marketing Cloud Personalization, and an understanding of digital marketing campaigns, including email, SMS, and personalized customer journeys
• Familiarity with mobile app development process and lifecycle

Responsibilities

• Release & Delivery Management: Plan, coordinate, and oversee MarTech release activities, ensuring that all teams and stakeholders are aligned and releases are delivered on time with minimal disruption. This role includes owning end-to-end release readiness, including dependency management, risk identification, and go/no-go decision support
• Agile Process Execution: Oversee the implementation and adherence to agile methodologies (e.g., Scrum, Kanban, hybrid) across multiple RevOps teams. Facilitate agile ceremonies including daily stand-ups, sprint planning, retrospectives, and reviews to ensure clarity of scope, priorities, outcomes, and roadmap execution
• Business Analysis & Requirement Enablement: Act as a strategic partner, assisting with the elicitation, analysis, and documentation of business requirements, user stories, and acceptance criteria for MarTech initiatives when needed
• Stakeholder Partnership & Communication Leadership: Serve as a primary liaison between cross-functional stakeholders and delivery teams, balancing strategic goals with executional (capacity) realities. Proactively manage expectations and drive clear, consistent communication on scope, timelines, risks, and release impacts
• Workload, Capacity & Dependency Management: Monitor, analyze, and manage team workloads, balancing priorities and ensuring effective allocation of resources across multiple workstreams. Optimize delivery flow to ensure high-priority initiatives are completed predictably, with cross-team dependencies and sequencing challenges identified and resolved proactively
• Performance Tracking, SLAs & Reporting: Deliver reporting that ties delivery outcomes directly to business commitments. Define, implement and monitor KPIs related to deliver performance, release quality, throughput, and SLA adherence
• Process Optimization: As a part of the MarTech team, identify and address process inefficiencies across intake, planning, delivery, and release workflows. This individual should be the champion of best practices in agile delivery!
• Training & Team Enablement: Provide guidance and coaching to teams on agile practices where appropriate. Promote a culture of accountability, transparency, and shared ownership across all delivery teams

Benefits

• Medical, Dental, Vision, and Life Insurance
• Paid Sick Leave, 3 weeks’ Vacation, and Holidays (about 11 a year)
• HSA or FSA account and other voluntary benefits
• 401(k) Retirement Saving Plan with Employer Match Program and 529 Savings Plan
• Employee Mortgage Loan Program and free access to an Axos Bank Account with Self-Directed Trading

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees