Sr Administrative Support Assistant- Northern Regional Recreation Center

County of Mecklenburg, NC•Charlotte, NC

1d•Onsite

About The Position

At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Mecklenburg County Park and Recreation Department (MCPRD) strives to enrich the lives of our residents by providing exciting and safe recreational amenities and programs, improving resident’s fitness levels and decreasing health care costs. This contributes to a sense of community through events and spaces for the public to socialize, thereby increasing property values and providing tourism venues. We protect open space, natural areas, and our treasured tree canopy through stewardship. The department serves a population exceeding one million residents and manages over 21,000 acres and 230+ parks, nature preserves, greenways and facilities. Mecklenburg County Park and Recreation is excited to add a Sr Administrative Support Assistant to the team at Northern Regional Recreation Center! This position will assist in the operations of the reception desk, as well as support other programming areas and amenities around the facility. The incumbent will provide exceptional customer service to internal and external customers via phone, email, and face-to-face interactions, provide tours of the facility, manage facility rentals and enroll patrons for memberships and programs. Additionally, they will assist in processing membership cancellations, scholarships, and refunds in accordance with County policy. The selected candidate will also manage other cash handling procedures and other administrative duties as assigned. This position is an integral part of our team and must be committed to providing quality customer service experiences to all patrons. The schedule for this full-time position will require flexible availability as it will be based on business/facility needs, consisting of at least one opening shift (as early as 5:00am) and one closing shift per week. The selected candidate will also work rotating weekends. By applying to this position, you are eligible to be considered for a similar role, in which you meet the minimum qualifications for, at other Park and Recreation locations should they become available. If you are looking to grow in your career, or transition laterally into a new role, don't miss this opportunity to apply!

Requirements

Minimum for four (4) years of administrative experience
High School Diploma or equivalent
Combination of relevant education and relevant experience accepted
May require a valid North Carolina or South Carolina Driver’s License and County Driving Privileges
Data Entry skills
Proficient in various computer applications including Microsoft Office Suite (Outlook, Microsoft Teams, etc.)
Knowledge of administrative and clerical procedures and systems using various computer operations, managing files and records
Knowledge of principles and processes for providing customer and employee services
Knowledge of structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
Customer service skills
Coordination and organization skills
Judgement and decision making skills
Time management skills
Adaptability: Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures
Building Trust: Interacting with others in a way that gives them confidence in one’s intentions and those of the organization
Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
Customer Focus: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty
Initiating Action: Taking prompt action to accomplish objectives; take action to achieve goals beyond what is required; being proactive.
Planning and Organizing: Establishing courses of action for self and others to ensure that work is completed efficiently
Stress Tolerance: Maintaining stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and to the organization

Nice To Haves

Experience in recreation facility administration roles
Exceptional written and verbal communication skills

Responsibilities

Provide administrative support to internal departmental staff
Respond to inquiries and resolves administrative issues that may arise
Prepare written correspondence such as memos, emails, presentations, forms, and other documents
Coordinate meetings, interviews and assist with program preparation
Prepare, develop or maintain reports, manuals, or interview documents
Conducts moderately complex research.
Perform confidential data entry, create, organize and maintain files
Maintain supply levels and ordering stock
Use computers for various operations such as database management
Answer telephone or greet visitors and handle or direct inquiries to the appropriate persons according to the need/issue presented
Operate office equipment: fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as correspondence, or other material
Compose, type, and distribute meeting notes, agendas, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports
Some position may be required to provide general guidance and direction to lower-level staff

Benefits

Competitive salary
Medical insurance
Dental insurance
Vision insurance
Life insurance
Short term disability insurance
Long term disability insurance
Accident insurance
Cancer insurance
Critical illness insurance
Medical bridge insurance
Pet insurance
Dependent care flexible spending accounts
Healthcare flexible spending accounts
Commuter flexible spending accounts
Health savings account
Paid holiday
Paid vacation days
Paid sick days
Near site clinics for preventive care and illnesses
Employee discount program which provides discounts for retail, dining, shopping, travel, tickets and more
Employee assistance program including financial and legal counseling
Access to Mecklenburg County fitness and aquatic facilities
Paid family leave
Tuition reimbursement
A 5% employer match on retirement savings plan contributions
Defined benefit plan for retirement