Sr. Recreation Assistant

Associa•Murrieta, CA

11h•Onsite

About The Position

The Sr. Recreation Assistant is responsible for the daily operations of the facilities, including opening and closing procedures, and ensuring compliance with established rules and regulations. This role involves assisting with Association events, resident-led clubs, and recreational programs, as well as implementing all Sunshine Committee activities. Key duties include greeting residents, handling sign-ups, selling tickets, checking out sports equipment, managing phone calls, addressing resident inquiries and issues, giving tours, and performing basic office tasks. The assistant also documents reservations, prepares incident reports, maintains cleanliness of rooms, performs room set-ups, manages homeowner/tenant information, verifies directory changes, monitors pool/spa conditions, conducts property walks for safety, assists the Activities Director with communications and event calendars, manages inventory, updates the website, and approves garage sale requests.

Requirements

Be knowledgeable with operations of working in an HOA
Ensure confidentiality among the Board Members, Homeowners, Management, and Staff
Have knowledge of the facility and use of amenities
Assist with scheduling maintenance, janitorial and other vendors for the upkeep of the facility
Report resident feedback and issues to the Board of Directors and General Manager.
Must be able to recognize maintenance items, janitorial requirements and other repairs needed within the facility and common grounds
Enforce all rules, regulations and policies of the facility, as established by the Board of Directors.
Maintain company provided courses and certification for CPR and First Aid
Oral communication skills
Written communication skills
Public relations
Math aptitude
Organization
Reading skills
Time management
Knowledge of office processes, practices, and computer literate in a Windows environment using Excel, Power Point, Word, Publisher, Outlook, and Adobe Acrobat.
Must be able to converse with homeowners in a clear, concise, understanding and sensitive manner.
Must be able to write basic announcements.
Must be adept in one-on-one communications and have superior telephone demeanor/skills.
Must be an attentive, aware listener.
Must have the ability to be firm at times and flexible at other times and to recognize the appropriate time for each.
High school diploma or general education degree (GED)

Responsibilities

Greet residents and customers with a smile. Provide the utmost sunny disposition to make the residents happy to be at The Lodge.
Perform all opening procedures affiliated with The Lodge.
Perform all nightly closing procedures affiliated with The Lodge.
Enforce all rules, regulations and policies as established by the Board of Directors.
Handle sign-ups for activities and sell tickets for special events and excursions.
Check out sports equipment.
Answering and directing phone calls, taking messages as needed.
Answer various questions that residents may have regarding facility usage and events.
Handle resident issues in a polite and patient manner.
Report any issues or concerns residents may have to GM or AGM.
Give tours to potential homeowners.
Basic office duties (photocopying, filing, faxing paperwork, light typing, record keeping, etc.)
Document reservations for various rooms in Outlook, providing Activities Director copies of all tentative reservations.
Prepare and distribute incident reports when required.
Keep all rooms neat and clean, to include but not limited to pushing in chairs, returning pitchers and glasses to kitchen, putting games and equipment away, returning books to library, keeping kitchen clean and sanitized, opening closing umbrellas, etc.
Perform room set-ups for all events and meetings.
Obtain age verifications, property profiles and directory forms from homeowners and residents.
Responsible for verifying New Homeowner/Tenant information has been processed correctly.
Responsible for verifying Homeowner Directory changes and maintaining printed directory and monthly website updates.
Check pool and spa water temps and chemicals daily.
Walk the property for safety and maintenance issues, looking for damages, repairs, and cleanliness.
Assist the Activities Director with the Weekly Windup and event flyer creation.
Assist the Activities Director with overseeing the calendar of events.
Responsible for taking inventory and ordering office and general supplies
Assist the General Manager and Activities Director with updating the website
Responsible for approving garage sale requests and notifying homeowners
Other duties, as assigned, to ensure a smooth operation.