Sr. ADC Engineer, GenAI and Agentic Amazon Dedicated Cloud

Amazon • Denver, CO

2d • Onsite

About The Position

AWS is seeking a Sr. ADC Engineer to own and advance mission critical services in our Amazon Dedicated Clouds (ADC). On a "typical" day, our engineers may dive deep to find the root cause of a customer issue, investigate why a metric is trending in the wrong direction, or discuss radical new approaches to automate operational processes. As a member of our team you will join a dedicated group of engineers who provide troubleshooting and operations support, and innovate to automate operational tasks. You will be able to take a defined project, break down the work to help define milestones, and feedback mechanisms. You identify when implementations are not highly available or have defects; you investigate systemic patterns. You resolve, mitigate, or escalate operational concerns in a timely manner. Amazon Web Service is building some of the largest distributed systems in the world. Amazon's GenAI and Agentic service are on the forefront of AI advancement. This is an excellent opportunity to join Amazon's world class technical team in Denver, CO, working with some of the best and brightest engineers and technical managers while also developing your skills and furthering your career within one of the most innovative and progressive technology companies anywhere. Our company credo is "Work hard. Have fun. Make history". You will love what you do and instinctively know how to make work fun. A successful Engineer joining the team will do much more than deliver services and solve problems. You will work with Amazon's largest and most demanding customers to address specific needs across a full suite of services. You will dive deep into technical issues and work diligently to improve the customer experience. By working together on behalf of our customers, we are building the future one innovative product, service, and idea at a time.

Requirements

• Current, active US Government Security Clearance of Top Secret with SCI eligibility or above
• Associate's degree, or Cloud+ or GICSP (Global Industrial Cyber Security Professional) or GSEC (GIAC Security Essentials) or SSCP (Systems Security Certified Practitioner)
• 5+ years of Linux systems administration experience
• 7+ years of scripting language experience
• Experience in Network protocols like DNS/DHCP/TCP, or experience in Linux and Networking protocols
• 5+ years of systems design, software development, operations, automation, and process improvement experience
• Willing to upgrade to a polygraph.
• Opt into a commensurate clearance for each government agency for which they perform AWS work.

Nice To Haves

• Experience in one or more scripting languages (e.g., Python, Ruby, Perl)
• Experience developing distributed service applications & developing user experience scenarios
• Experience architecting/operating solutions built on AWS, or experience with one or more of the following domains: systems administration (Linux/Window), network administration (DNS, IPsec, BGP, VPN, Load Balancing), or programming (Node.JS, Java, Ruby, C#, Python, or PHP)
• Experience maintaining distributed systems and web services
• 4+ years of test automation frameworks and tools building experience
• 4+ years of deploying and operating in a Linux/Unix environment experience

Responsibilities

• Own and advance mission critical services in our Amazon Dedicated Clouds (ADC).
• Dive deep to find the root cause of a customer issue.
• Investigate why a metric is trending in the wrong direction.
• Discuss radical new approaches to automate operational processes.
• Provide troubleshooting and operations support.
• Innovate to automate operational tasks.
• Take a defined project, break down the work to help define milestones, and feedback mechanisms.
• Identify when implementations are not highly available or have defects.
• Investigate systemic patterns.
• Resolve, mitigate, or escalate operational concerns in a timely manner.
• Work with Amazon's largest and most demanding customers to address specific needs across a full suite of services.
• Dive deep into technical issues and work diligently to improve the customer experience.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree