Sr. Accounts Receivables Collection Associate

Fiserv•Coral Springs, FL

1d•Onsite

About The Position

You will be responsible for driving results by collecting unpaid consumer debt through manual dialing in a call center environment. You will clearly communicate financial obligations, negotiate effective payment arrangements, and ensure full compliance with all regulations and company policies. You will manage complex, higher-balance accounts, providing consistent daily outreach until resolution while accurately documenting all activity. Success in this role requires strong judgment, advanced negotiation skills, and accountability for meeting aggressive collection targets that directly support departmental and organizational goals.

Requirements

High School Diploma or equivalent
Minimum of 2 years of collections or call center experience

Nice To Haves

Experience with the CUBS system (Noble Dialer)
Extensive knowledge of collections regulations, including the Fair Debt Collection Practices Act.
Previous experience in bank collections, credit card collections, mortgage collections, medical collections, or commercial collections.
Ability to negotiate repayment plans effectively.
Skip tracing experience.
Strong problem-solving experience.

Responsibilities

Establish rapport with customers to overcome objections and successfully negotiate payment resolutions.
Handle more complex or escalated accounts, applying sound decision-making and problem-solving skills.
Clearly explain account details, balances, and repayment options in a professional and compliant manner.
Accurately document all conversations, actions, and outcomes in the collections system or database, including payment confirmations and call summaries.
Ensure timely and successful completion of assigned accounts and daily objectives.
Identify issues requiring follow-up or escalation and clearly detail next steps for resolution.
Maintain compliance with all federal, state, and company regulations while meeting performance expectations.

Benefits

Fuel Your Life program to support physical, financial, social, and emotional well-being.
Paid holidays and generous time away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof program to recognize your peers’ extra effort with points used for rewards.
Eight Employee Resource Groups to foster a collaborative culture.
Unparalleled professional growth with training, development, and internal mobility opportunities.
Retirement planning and discounted shares with the Employee Stock Purchase Plan.
Medical, dental, vision, life, and disability insurance options available day one
Tuition assistance and reimbursement program.
Paid parental, caregiver, and military leave.