Sr Account Services Associate

HD Supply•New Braunfels, TX

3d•Onsite

About The Position

Maintains existing customer accounts, processes new account applications, and resolves escalated account issues. Ensures customer data is accurate and in-line with data governance standards. This role is located in a comfortable indoor area with infrequent and unobjectionable unpleasant conditions. Most of the time is spent sitting with frequent opportunity to move about. No travel is required. HD Supply is committed to creating a culture that promotes equity, respect, and advocacy for every associate, valuing the diversity of its people. As one of the largest industrial distributors in North America with over 80 years of experience, HD Supply enables customer success by consistently delivering what they need, where and when they need it. With 44 distribution centers across 25 states and two Canadian provinces, HD Supply offers approximately 200,000 SKUs and value-added services.

Requirements

Generally 5-7 years of experience in a related area of responsibility.

Nice To Haves

Technical certification or associate degree may be required in some areas.

Responsibilities

Provides customer service via phone, email, and chat for account updates, new account requests, tax questions, marketing attributes, and general inquiries.
Serves as the secondary point-of-contact for account-related issues.
Partners with internal teams to resolve escalated and complex customer concerns.
Organizes and initiates mass account creations and updates.
Runs reporting to update and maintain the master customer data list.
Identifies and removes duplicate accounts from the system.
Creates and maintains customer account data in SAP, including billing, shipping, contact, and purchasing information.
Validates tax exemption documents, codes tax exemptions and concessions to accounts, and corrects system generated tax inaccuracies.
Processes credit applications.
Maintains quality and departmental metrics.