Sr. Account Representative - Enterprise East Region

Ingram Micro•Buffalo, NY

3d•$58,800 - $100,000•Hybrid

About The Position

The Senior Account Representative is responsible for driving revenue growth, customer retention, and strategic account development across a portfolio of enterprise customers within the Eastern United States. This role serves as a trusted advisor to customers, partners, and internal stakeholders by identifying opportunities, delivering solution-based recommendations, and supporting the execution of sales strategies that drive business outcomes. The Senior Account Representative manages complex customer relationships, supports large and diverse account portfolios, collaborates closely with field sales and vendor partners, and serves as a key resource for your account(s). This position requires strong sales acumen, technical aptitude and the ability to navigate a fast-paced, customer-focused environment.

Requirements

Strong consultative selling skills with the ability to identify customer needs, position solutions, negotiate effectively, and close business.
Excellent verbal, written, and presentation communication skills.
Proven ability to manage strategic customer relationships and influence decision-makers.
Strong organizational, analytical, and problem-solving capabilities.
Ability to manage multiple priorities while maintaining a high level of accuracy, urgency, and customer focus.
Proficiency in Microsoft Office applications, including Excel and Word.
Strong collaboration skills with the ability to work effectively across sales, operations, vendor, and leadership teams.
Self-motivated with the ability to work independently and manage a large territory or account portfolio.
High School Diploma or equivalent required
Minimum 5 years work experience including a minimum of three (3) years of sales, account management, customer success, or customer service experience, preferably within technology, distribution, or a related industry.
Demonstrated success managing customer relationships and achieving or exceeding sales objectives.

Nice To Haves

Bachelor's Degree preferred.
Knowledge of technology products, distribution, channel sales models, and enterprise customer environments preferred.
Experience supporting enterprise customers, channel partners, or strategic accounts preferred.

Responsibilities

Drive sales growth through the promotion, sale, and renewal of company products, services, and solutions within your account base.
Manage complex customer portfolios and provide proactive account management to drive long-term customer success.
Develop and execute account growth strategies focused on customer retention, expansion, and acquisition opportunities.
Identify, qualify, and pursue new business opportunities through prospecting, lead generation, customer engagement, and cross-functional collaboration.
Build and maintain strong relationships with key customer stakeholders, channel partners, field sales teams, and vendor organizations.
Serve as a trusted advisor by understanding customer business objectives and aligning appropriate technology solutions to meet their needs.
Support strategic initiatives in partnership with field sales teams while contributing to shared revenue goals and quota attainment.
Maintain expertise in company offerings, emerging technologies, competitive positioning, and industry trends.
Prepare and maintain accurate sales forecasts, pipeline reports, account plans, and activity tracking documentation.
Collaborate with internal departments to ensure a seamless customer experience and timely resolution of customer inquiries.
Represent the voice of the customer internally and advocate for customer needs across the organization.
Utilize company tools, resources, and platforms to maximize customer engagement and operational efficiency.
Consistently achieve or exceed assigned sales, revenue, and performance objectives.