Sr Account Manager

Sinch

7h • $125,000 - $155,000 • Remote

About The Position

As a Senior Account Manager at Sinch, you will take ownership of a portfolio of high-value client accounts, serving as a strategic partner and trusted advisor. Your primary focus will be to drive account growth, ensure long-term client satisfaction, and deliver exceptional service that aligns with client goals and business objectives.

In this role, you’ll lead the development and execution of strategic account plans, identifying new opportunities for expansion while ensuring delivery of tailored, value-driven solutions. By building strong, consultative relationships and staying attuned to industry trends and client priorities, you’ll position Sinch as a proactive, forward-thinking partner. You will also monitor account performance closely, providing actionable insights and regular reporting to both clients and internal stakeholders.

This is an ideal opportunity for a relationship-focused, growth-minded professional who thrives in a client-facing role and is passionate about delivering impact through collaboration, strategy, and execution.

Requirements

• A minimum of 8 years of related experience with a bachelor's degree; or 6 years a master's degree; or a PhD with 3 years' experience; or equivalent experience.
• Experience in Enterprise Level account management, Enterprise sales, or Enterprise customer success in the technology sector.
• Proven track record of managing complex client relationships and driving account growth.
• Strong leadership and mentoring skills with the ability to inspire cross-functional teams.
• Exceptional communication, negotiation, and problem-solving skills.

Responsibilities

• Strategic Account Management: A focused approach to managing high-value client relationships by aligning with their long-term goals, creating tailored solutions, and driving mutual growth and success. This skill emphasizes building trust, identifying opportunities for expansion, and ensuring sustained client satisfaction.
• Opportunity & Pipeline Management - The process of identifying, organizing, and tracking sales opportunities within the pipeline to prioritize efforts, forecast revenue, and ensure a consistent flow of deals toward closure. This skill focuses on efficiency and maximizing outcomes from available opportunities.
• Value Proposition - Effectively communicating the value and benefits of the solution to the client, ensuring alignment with their needs and securing buy-in.
• Prospecting Effectiveness - Prospecting Effectiveness involves utilizing various methods and tools to effectively identify, engage, and convert potential prospects into leads. It includes asking for referrals, creating compelling prospecting messages, leveraging social media, and educating prospects.
• Negotiation Skills - Engaging in negotiations to achieve mutually beneficial agreements, balancing client satisfaction with organizational
• Market & Vertical Intelligence - In-depth understanding of the market, including key players, competitive landscape, and emerging trends. This knowledge helps identify potential leads and opportunities for business growth. We should be specific here, Messaging, Voice, Email, Contact Centers.

Benefits

• STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.
• CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
• SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
• TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
• PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support.
• WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you are the most productive and successful. It is what you do, not where you work, that matters.
• MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level