Sr Account Manager - Miami

Fiserv • Remote, Florida, FL

22h • Onsite

About The Position

The Director of Account Managers has enterprise-wide responsibility for ensuring quality delivery and maintenance support of all products and services to your assigned client. You are responsible for managing and developing operational relationships for your client. You will be required to have an in-depth understanding of the client’s business, goals, strategies and industry trends and directions. With a book of business in the 1000's, it is vital that you are ensure our relationships with our merchants are the top priority.

Requirements

• College Degree or equivalent experience
• 3+ years’ experience in customer service & leadership
• Ability to travel up to 50%

Nice To Haves

• Bachelor’s degree
• Project Management & Leadership experience
• Enterprise problem prevention and resolution experience
• Ability to make independent decisions, exercising good judgment and managing complex issues

Responsibilities

• Develop and manage operational and technical relationships through in-person visits and phone calls to help carry out their account plan
• Understand the client’s environment to ensure full utilization of Fiserv’s solutions for maximum benefit
• Provide various levels of reporting on accomplishments and in-process activities
• Influence and work cross-functionally on critical initiatives including, but not limited to, incident response, process improvement, and develop/maintain standard operating procedures
• Maintain compliance with system audits, client profile updates, and other administrative duties to ensure Fiserv meets legal and contractual obligations
• Lead a team of success Account Managers that actively build relationships and repour within their community which they live

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree