Sr. Account Manager - Employee Benefits (Hybrid)

NFP•Atlanta, GA

14d•$65,000 - $80,000•Hybrid

About The Position

Who We Are: NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com. Summary of the Role: This is a full time exempt position. Responsibilities include service and claims resolution, HR assistance, benefits administration support, implementation and contract review, communications, compliance expertise, and vendor accountability for performance standards. Along with Client Management staff, Senior Account Manager has documentation responsibilities to include maintaining Salesforce service cases, updating checklists and client files, and communicating to clients regularly on outstanding issues.

Requirements

Exceptional written, oral, interpersonal communication skills
Advanced MS Office skills, to include excel, word, power point
Strong client development and relationship building skills
Ability to work both independently and within a team environment
Exceptional attention to detail and time management skills
Strong aptitude for organization and prioritization
Desire to work in a fast-paced environment with flexibility in duties and responsibilities
5 -7 years’ experience in Employee Benefits Administration
Health & Life Insurance License

Nice To Haves

Bachelor Degree preferred.

Responsibilities

Vendor Liaison for clients
Responsible for maintaining outstanding checklists and renewal timelines
Problem-resolution for ongoing or escalated issues
Responsible for running carrier reports where applicable, or ordering monthly reporting directly from the carrier
Responsible for negotiating with vendors to provide competitive quotes.
Provide contract review, comparisons and recommendations for renewals by established deadlines
Proactive customer service and HR support
Maintain internal files and databases with all client data
Implementation and compliance support
Proficient in completing fully insured NFP renewal package
Assist and organize the onboarding process for all new business cases and new business lines on designated accounts
Experienced in Voluntary Benefits, Work Site Products and Enrollment/Eligibility Options for Clients to include Benefits Administration Systems
Proficient in carrier alternatives, products and systems
Attendance at weekly Health and Welfare meetings, planning sessions and NFP-Sponsored events