Employee Benefits Account Manager
About The Position
Employee Benefits Account Manager About Us: SIA Group is a full-service, independent insurance agency with offices across North Carolina. We provide personal and commercial insurance solutions, group health benefits, and consulting services. Our mission is simple: deliver exceptional service and innovative solutions that help businesses thrive. What You’ll Do: As an Employee Benefits Account Manager, you will perform a blend of client support and benefits administration . You’ll manage a portfolio of employer groups while ensuring smooth operations across multiple platforms.
Requirements
- Experience in benefits administration, HR support, or insurance operations
- Tech-savvy with strong Excel skills (VLOOKUP, Pivot Tables)
- Familiarity with platforms like Employee Navigator and payroll systems (ADP, Paylocity)
- Detail-oriented, organized, and customer-focused
- Ability to obtain insurance licensing within 60 days of hire
Responsibilities
- Drive client satisfaction and retention while identifying growth opportunities
- Manage eligibility changes, coverage transitions, and COBRA compliance
- Lead open enrollment planning and execution
- Manage the renewal process for client benefits packages, including negotiations and plan updates
- Ensure compliance with ACA, ERISA, HIPAA, and other regulations
- Build and maintain benefit structures in Employee Navigator; troubleshoot EDI issues
- Collaborate with carriers and vendors for seamless integrations
- Use Excel to analyze claims data and benefits metrics
Benefits
- Work/life balance you can count on
- 401(k) with company match
- Generous PTO and paid holidays
- Wellness resources to keep you at your best
- Ongoing training and development programs
- Competitive salary
- Comprehensive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
