Sr. Account Coordinator

Deluxe•Burbank, CA

3d•$24 - $26•Hybrid

About The Position

As the Senior Account Coordinator, you will be responsible for monitoring and evaluating day-to-day order issues, managing order processing, and other operations. With a strong focus on process improvement, training, process documentation, and collaboration. Senior Account Coordinators are expected to create relationships with clients, stakeholders, and partners both externally, and internally.

Requirements

Successful tenure as an Account Coordinator
Must be able to juggle multiple priorities and solve problems involving several concrete variables in standardized situations.
Must be able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Must be flexible to work extended hours and/or weekends to meet project deadlines.
Must be organized, reliable, conscientious, flexible, and skilled at multi-tasking, work effectively under pressure and possess strong organizational and interpersonal skills.
Must be proficient with word processing, spreadsheet, inventory, order processing, project management, and database software.
Ability to work in a fast paced, multi-tasking environment.
Must demonstrate positive attitude, able to handle self professionally in a high stress situation.
Experience in multiple client’s needs and nuances.

Responsibilities

Help manage workload and expectations for a mix of major and indie clients, internally and externally.
Subject matter expert in Mastering or Distribution.
Build and maintain strong client relationships.
Maintain professional and positive working relationships with internal associates and studio representatives to maintain information flow.
Help oversee contingent workforce to ensure orders are delivered accurately and efficiently.
Ensure deliverable due dates are reached on time and escalate if order is in jeopardy of not being delivered by deadline.
Proactively identify and escalate potential issues/problems with projects in process and formulate response and solution.
Assist in the creation of policies and procedures to improve the quality of deliverables.
Learn and adhere to workflows and procedures, and remain up to date with changes.
Help team to stay up-to-date on workflow / process changes
Understand the billing with ability to accurately update each order.
Adhere and align on goals and progress with Leadership.
Learn and adhere to workflows and procedures with ability to train team members on workflows / processes.
Maintain a high level of confidentiality of Deluxe and sensitive client information.
Special projects/other duties as assigned.