Account Coordinator

Anthropic•San Francisco, CA

6h•Hybrid

About The Position

As an Account Coordinator, Healthcare & Life Sciences at Anthropic, you'll play a crucial role in supporting our Healthcare & Life Sciences Enterprise Account Executives as they drive the adoption of safe, frontier AI by securing strategic deals with top enterprises. You'll be responsible for managing the administrative and operational aspects of the sales process, ensuring smooth onboarding of large enterprises to Anthropic's family of models and enterprise products. Your work will be essential in freeing up time for Enterprise Account Executives to focus on strategic activities such as crafting proposals, pitching custom solutions, and building relationships with prospects.

Requirements

3+ years of experience in a sales support, account management, or customer success role, preferably in the technology or SaaS industry
Strong organizational skills with the ability to manage multiple projects and priorities simultaneously
Excellent communication skills, both written and verbal, with the ability to interact professionally with clients and internal teams
Attention to detail and a commitment to accuracy in all aspects of work
Experience with CRM systems and proficiency in Microsoft Office or Google Workspace
A basic understanding of enterprise software sales cycles and contract processes
Familiarity with compliance and security requirements in healthcare and life sciences (e.g., HIPAA, FDA regulations, GxP)
Adaptability and a proactive approach to problem-solving in a fast-paced environment
A passion for AI technology and its potential impact on healthcare, pharmaceutical research, and patient outcomes
Ability to work independently while also collaborating effectively as part of a team
Interest in learning about advanced AI systems and contributing to their safe and beneficial development in healthcare settings

Nice To Haves

Bachelor's degree in Business, Biology or Biomedical Engineering preferred

Responsibilities

Support Account Executives throughout the sales cycle, from initial prospect engagement to successful onboarding
Win new business and drive revenue for Anthropic within the healthcare and life sciences sector. You'll own the full sales cycle, from first outbound to close
Coordinate and manage compliance reviews with potential prospects, ensuring all necessary documentation is completed accurately and efficiently
Handle security questionnaires, working with internal teams to gather and provide required information
Manage legal redlines on our terms of service, liaising between prospects and Anthropic's legal team to address concerns and facilitate agreement
Assist in the onboarding process for new enterprise clients, ensuring a smooth transition from sales to implementation
Maintain accurate and up-to-date records in our CRM system, providing regular reports on pipeline status and account activities
Collaborate with cross-functional teams including legal, security, product and partnership teams to address client needs and resolve issues
Develop and maintain a deep understanding of Anthropic's products, services, and value proposition to effectively communicate with clients and internal stakeholders
Identify process improvements and contribute to the development of best practices for the sales and onboarding processes