Sr. Account Coordinator - Food Service Equipment

Wasserstrom•Columbus, OH

10d

About The Position

Founded in 1902, Wasserstrom is a national leader in the manufacturing and distribution of foodservice equipment and supplies. From design through installation, we operate as a global supplier, custom manufacturer, and consolidator of fixtures, furniture, and equipment, delivering flexible solutions to the places where people eat, sleep, work, play, shop, and gather. Our success is driven not just by our national presence, buying power, regional consolidation, logistics operations, creative expertise, and innovative engineering, but by our people. Guided by our core values of Attitude, Effort, Trust, Innovation, and Family , we bring a positive, can-do mindset rooted in teamwork, accountability, and respect for diverse perspectives. We give our best every day by being responsive, resourceful, and resilient, standing by our word and taking ownership of our work. We embrace continuous improvement, encourage new ideas, and learn from mistakes as we push into new territory. Job Summary This position is responsible for providing administrative support for account services and project management. Sr. Account Coordinators work with cross-functional departments to monitor orders throughout the fulfillment process to meet deadlines, managing multiple client accounts and gaining a deeper understanding of business operations. They demonstrate strong problem-solving, organizational, and communication skills to respond to questions or requests and provide accurate order details and updates, while exercising independent decision-making. Sr. Account Coordinators are proficient with ERP and quoting systems (such as SyteLine and AutoQuotes) to manage orders, prepare client and freight quotes, and maintain documentation. They also handle small orders from quote to cash, expedite full store orders, and actively participate in project management tasks, including tracking key milestones, maintaining project materials, preparing shipments, requesting installations, and attending project meetings.

Requirements

Minimum - High School or GED
Minimum - 1 - 2 years related experience and/or training

Nice To Haves

Preferred - 2 Year Degree or Higher
Prior experience related to customer service or account management
Communicates well with others; speaks and writes clearly; asks for and offers help when needed
Interpersonal; resolves questions and concerns in a professional manner; maintains confidentiality
Detail oriented; meets quality standards and demonstrates accuracy and thoroughness
Organized; completes work in a timely manner; able to prioritize and meet deadlines
Problem-solver; gathers and analyzes information skillfully and generates suggestions for improvement
Capable of working independently and as a member of a team; contributes to building a positive team spirit

Responsibilities

Provide daily support by answering phone calls and emails
Proficient computer skills; ability to use MS Office Suite, including Outlook, Word, Excel, and PowerPoint
Technical ability to learn and use a variety of software programs, such as SyteLine (ERP) and AutoQuotes
Prepare client and freight quotes
Collaborate with internal teams to review and interpret floor plans
Enter client data and orders for accuracy
Monitor order statuses; identify discrepancies and escalate actions as needed
Coordinate freight services with clients and cross-functional departments
Submit vendor quotes to purchasing to ensure accurate pricing
Communicate basic order details and status to clients
Respond to client and cross-functional department questions or requests
Perform other tasks to support client accounts as needed