Sr. Access Technology Engineer

Hotwire Communications • Fort Lauderdale, FL

3h

About The Position

The Sr. Access Technology Engineer is responsible for designing, deploying, supporting, and optimizing enterprise-grade access networks including DOCSIS and FTTH environments. This role serves as a technical leader, providing front-line support and consultation to clients while ensuring network performance, stability, and scalability. The Sr. Access Network Engineer collaborates closely with Engineering, Operations, and Client Services teams to deliver world-class connectivity solutions that support business growth and client satisfaction.

Requirements

• Bachelor’s degree in Computer Science, Information Technologies, or related field; or an equivalent combination of experience and education.
• 3+ years of experience with network and infrastructure technologies (Jr. role requires 1 year).
• Strong understanding of troubleshooting methodologies.
• Current CCNA / CCENT certification or equivalent hands-on experience.
• Solid understanding of network protocols, firewalls, routers, switching, TCP/IP, and RF coverage.
• Thorough knowledge of access layer protocols (FDB, ARP, LACP).
• Advanced proficiency in Microsoft Office products, including Excel and Word.
• Ability to travel as required by the business.

Responsibilities

• Provide initial and ongoing remote support for network systems deployment and optimization.
• Act as a senior escalation point for access-related infrastructure issues.
• Design, configure, and deploy access solutions in live network environments.
• Upgrade and maintain access networks to ensure top-tier performance and reliability.
• Assist clients with installation and configuration of network systems, including troubleshooting and remote issue resolution.
• Provide vendor management, technology evaluations, and contract support.
• Monitor and report on network health, capacity, trends, and performance.
• Document, diagnose, and resolve network problems in collaboration with client teams.
• Measure, analyze, and report on network capacity, health, and performance.
• Communicate project and issue status to stakeholders and service partners effectively and on time.
• Champion automation practices, system resiliency, and continuous improvement in network architecture.
• Lead network process documentation, process improvement recommendations, and operational efficiency initiatives.
• Lead business continuity and disaster recovery planning for network infrastructure.
• Establish best practices and policies for access network systems.
• Provide after-hours emergency support for remote clients, including ISPs.
• Drive strategic implementation of technical changes to optimize the existing.
• Ensure high availability and minimal disruption during service outages.
• Prepare comprehensive department documentation to support organizational processes.
• Contribute to collaborative sessions with operations teams to align goals and enhance cross-functional communication.
• Other duties as assigned by Supervisor.

Benefits

• Comprehensive Healthcare/Dental/Vision Plans
• 401K Retirement Plan with Company Match
• Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
• Paid Volunteer Time
• Paid Parental Leave
• Hotwire Service Discounts – for employees who live on a property serviced by Hotwire.
• Discounted service offerings are provided for high-speed internet, video service, phone, and security service
• Employee Referral Bonuses
• Exclusive Entertainment Discounts/Perks

What This Job Offers

• Job Type: Full-time
• Career Level: Senior