SQL Developer

Kentro•Woodlawn, MD

1d•Hybrid

About The Position

Kentro is seeking an experienced and highly analytical SQL Developer to support a critical initiative for a large federal government agency. In this role, you will be instrumental in developing robust SQL Server queries and data pipelines designed to gather, process, and analyze Management Information (MI) and Business Intelligence (BI). Your primary focus will be on extracting actionable insights from complex contact center operations and field office support data. The ideal candidate has a deep understanding of operational metrics, CCaaS environments, and the Microsoft SQL Server ecosystem, with the ability to build end-to-end data solutions from extraction to visualization.

Requirements

3–5+ years of dedicated experience in SQL Server development (T-SQL) with a strong focus on data manipulation and ETL processes.
Proven hands-on experience with the Microsoft BI Stack, specifically SSIS for data integration and SSRS for report generation.
Experience working with contact center data sets (e.g., ACD, IVR, WFM, and quality management metrics) and operational performance data.
Strong ability to understand complex business logic and translate federal operational requirements into precise data outputs.
US Citizen or Green card holder
Willing and able to obtain and maintain Public Trust Clearance
Must meet updated ID requirements

Nice To Haves

Experience with custom report development and database structures for the Verint Workforce Management platform is highly desired.
Prior experience supporting federal or public sector clients.
Familiarity with modern enterprise CCaaS platforms (such as Amazon Connect) and their data outputs

Responsibilities

Design, write, and optimize complex T-SQL queries, stored procedures, and scripts within SQL Server to extract large volumes of data related to contact center performance and field office operations.
Transform raw operational data into structured, accurate datasets. Develop and maintain impactful visual dashboards in Tableau, as well as paginated operational reports using SQL Server Reporting Services (SSRS).
Extract and integrate key operational metrics, including agent performance, call routing efficiency, handle times, and workforce management (WFM) scheduling data.
Develop queries that track field office workflows, support ticketing trends, and regional operational efficiency to provide a holistic view of agency performance.
Work closely with technical directors, stakeholders, and business analysts to translate federal agency requirements into technical data solutions. Manage and document development tasks using Jira.

Benefits

paid time off
healthcare benefits
supplemental benefits
401k including an employer match
discount perks
rewards
education reimbursement for certifications, degrees, or professional development
flexibility for you to take a course, complete a certification, or other professional growth and networking
funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations.
charity galas/events