Spv Operations - IT

San Manuel Band of Mission Indians • Highland, CA

10d • Hybrid

About The Position

Under the direction of the Manager Operations – IT, the Supervisor, Operations – IT, ensures the execution of various operational strategies by communicating and implementing department objectives. Additionally, this position is responsible for leading a team of Field Support Analysts, that provide best-in-class service.

Requirements

• Associate’s degree in Information Technology or related field, required.
• Minimum three (3) years of experience as a hands-on IT Service Desk Tech or related field, required.
• Demonstrated experience in analyzing, creating, and disseminating various operational metrics.
• Intermediate proficiency in Adobe Acrobat, and Microsoft Office Suite (Visio, Word, Excel, PowerPoint, and Outlook) is required.
• Must have strong verbal and written communication skills that allow a non-technical end user and/or senior executive to understand the message presented.
• Proven ability to create a positive and professional business relationship with internal and external clients as well as third-party service/product providers.
• Must have experience demonstrating the utmost discretion and confidentiality in handling private information.
• Ability to coach, mentor, motivate, and lead team members by example.
• A valid driver’s license with an acceptable driving record as determined by the insurance carrier is required.

Nice To Haves

• Minimum two (2) years of experience in a team lead or supervisory role, preferred.
• Intermediate proficiency with virtulization softwareActive Directory andNetworking, is preferred.
• Experience in Casino and/or gaming/hospitality industry is preferred.
• Professional certifications such as ITIL Foundation, A+, Network+, Security+, and Microsoft Certified Professional (MCP)/Microsoft Certified Systems Administrator (MCSA) are preferred.

Responsibilities

• Provides leadership to technical teams ensuring alignment with operational support directives and defined service level agreements.
• Oversees daily operational support functions and resource allocation to consistently meet and exceed business expectations.
• Collaborates with other department leaders to define, prioritize, and complete various projects and support needs.
• Creates repeatable processes to meet the needs of a fast-paced organization and establish best-in-class standards.
• Contributes in the development of short-term and long-term tactical plans to meet operational needs.
• Monitors and evaluates existing systems and equipment; initiates change in processes to maximize efficiency.
• Ensures asset management responsibilities are followed by all operational resources.
• Reviews and analyzes client needs, providing recommendations for system enhancements, upgrades and user support solutions.
• Prepares and maintains high-quality, executive level reports for leadership review.
• Performs other duties as assigned to support the efficient operation of the department.
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Makes hiring decisions and designs individual development plans with succession planning in mind for all key roles.

Benefits

• Total Rewards package of monetary, benefits and development rewards to individuals who meet and exceed specific goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree