Sprinter Technician

Penske Automotive GroupChandler, AZ
Onsite

About The Position

Mercedes Benz of Chandler, a Penske Automotive Group dealership, is looking for an experienced, Sprinter Van Technician to join our team and deliver extraordinary customer experiences. As a Mercedes-Benz Sprinter Technician, you will diagnose, repair, and maintain Mercedes-Benz Sprinter vans and commercial vehicles in accordance with manufacturer standards, dealership processes, and flat-rate time guidelines while delivering an exceptional customer experience.

Requirements

  • Experience as a Mercedes-Benz Technician, Sprinter Technician, Commercial Vehicle Technician, Automotive Technician, or Diesel Technician preferred.
  • Experience diagnosing and repairing Mercedes-Benz Sprinter vans or commercial vehicles is highly desired.
  • Strong diagnostic, mechanical, and electrical troubleshooting skills.
  • Safe working knowledge of shop tools, diagnostic equipment, and dealership service operations.
  • Genuine interest in providing an exceptional customer experience.
  • Strong work ethic with the ability to thrive in a fast-paced, performance-driven environment.
  • Positive attitude, reliability, and a team-oriented mindset.
  • Exceptional customer service skills
  • Excellent communication skills including the ability to listen to customers and determine how to assist them
  • Ability to work well in a team environment
  • Knowledge of automotive systems, tools, and repair processes
  • Outstanding attention to detail with a commitment to quality
  • Ability to use technical reference materials and technical manuals in written and online formats
  • Ability to communicate technical terms to non-technical audience
  • Ability to follow processes to ensure quality and safety
  • Effective time management skills and ability to prioritize
  • High school diploma or the equivalent and two-year related experience or equivalent combination of education and experience.

Nice To Haves

  • ASE certifications and/or Mercedes-Benz certifications are a plus.
  • Associate's degree (A. A.) or equivalent from two-year College or technical school; and two-year related experience and/or training; or equivalent combination of education and experience.
  • RV Certification is preferred

Responsibilities

  • Diagnose, repair, and maintain Mercedes-Benz Sprinter vans, commercial vehicles, and related systems in accordance with manufacturer specifications.
  • Perform advanced mechanical, electrical, drivability, and computer diagnostic testing to accurately identify and resolve vehicle concerns.
  • Deliver a world-class service experience by completing quality repairs efficiently and accurately the first time.
  • Clearly communicate technical findings and repair recommendations with Service Advisors and dealership personnel.
  • Complete repairs within manufacturer time standards while maintaining accurate repair orders and documentation.
  • Follow Mercedes-Benz repair procedures and comply with all federal, state, local, OSHA, and dealership safety regulations.

Benefits

  • health care options (medical, dental, and vision)
  • 401k savings and retirement plan with company match.
  • Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests.
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