Sprinkler Service Technician

Johnson Controls•Newburgh, NY

2d•Onsite

About The Position

This position is for a Sprinkler Service Technician who will be an integral part of a team dedicated to collaborative work and creating purposeful solutions. The technician's primary role involves responding to service calls from the Service Resource Center, diagnosing equipment and system malfunctions, and performing repairs on various types of sprinkler systems. These systems include wet (steel, copper, CPVC), dry, pre-action, deluge, and fire pumps, serving commercial, industrial, and residential clients. Key responsibilities also encompass following prescribed troubleshooting procedures, consulting technical manuals and other documentation, and interpreting blueprints, diagrams, and specifications. The role requires strong customer service skills, consistent communication with district staff and customers, electronic completion of service acknowledgements, and participation in a scheduled on-call rotation. The technician must be prepared for travel, including overnight stays, and capable of performing significant physical labor in challenging environments while adhering to strict safety guidelines.

Requirements

5 years of documented experience in Fire Sprinkler/Suppression industry
Experience in reading and interpreting blueprints, submittals, and operational/product manuals
High School Diploma or equivalent required
Must be willing to travel.
Ability to follow verbal and written instructions
Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
Ability to work flexible hours including weekends to meet customer requirements
Able to participate in an on-call rotation schedule
Overnight travel will be required
Demonstrate a high level of customer service
Maintain truck inventory to ensure timely response to customer needs
Ability to adhere to, implement, and always follow safety guidelines and procedures.
Strong organizational skills, positive attitude, and an ability to learn quickly
Possess a valid driver’s license and driving record that meets company requirements
Able to pass a pre-employment background, motor vehicle and drug test.
Must possess and retain current State Fire Protection License or Journeyman License valid

Nice To Haves

NICET Level II

Responsibilities

Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions.
Contact customer representative and ascertain equipment/systems problems.
Perform service and repairs on sprinkler systems for commercial, industrial, and residential applications.
Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc., to diagnose and repair equipment.
Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics, and operational product manuals.
Exhibit effective customer service skills by consistently communicating with the district staff and customers to ensure complete customer satisfaction.
Electronically complete Service Acknowledgements with proper coding and obtain customer’s signature.
Participate in a scheduled On-call rotation.
Perform other duties as assigned.