Sprinkler Service Technician

Johnson Controls•Raleigh, NC

1d•Onsite

About The Position

Sprinkler Service Technician Johnson Controls helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in mission-critical environments such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. Backed by advanced technology, lifecycle services, and a strong field organization, we focus on delivering performance where it really matters. Role Overview As a Sprinkler Service Technician, you will respond to service calls, diagnose equipment and system issues, and perform service and repairs on sprinkler and fire suppression systems across commercial, industrial, and residential applications. This hands-on role requires technical troubleshooting, strong customer communication, and a commitment to safe, accurate, and timely field service.

Requirements

High School Diploma or equivalent.
Ability to follow verbal and written instructions.
Capability to perform physical labor, including carrying and moving equipment and tools up to 50-70 lbs.
Ability to work in unusual and sometimes difficult positions, including climbing ladders, scaffolding, and high lift equipment up to 40 feet, and working in ducts, crawl spaces, and above ceilings.
Ability to work flexible hours, including weekends, to meet customer requirements.
Strong customer service skills and a professional customer-first attitude.
Ability to maintain truck inventory to ensure timely response to customer needs.
Commitment to following safety guidelines and procedures at all times.
Strong organizational skills, a positive attitude, and the ability to learn quickly.
Valid driver’s license and a driving record that meets company requirements.
Ability to pass a pre-employment background check and drug test.

Nice To Haves

2+ years of documented experience in the Fire Sprinkler/Suppression industry.
Experience reading and interpreting blueprints, submittals, and operational or product manuals.

Responsibilities

Receive service calls from the Service Resource Center and review the reported equipment or system malfunction.
Contact the customer representative to understand the problem and confirm site details.
Perform service and repairs on sprinkler systems, including wet systems in steel, copper, and CPVC, as well as dry, pre-action, deluge, and fire pump systems.
Follow troubleshooting procedures and use technical manuals, part manuals, change notices, bulletins, and modification notices to diagnose and repair equipment.
Read and interpret blueprints, diagrams, submittments, specifications, schematics, software and system information, and operational product manuals.
Communicate effectively with district staff and customers to support complete customer satisfaction.
Complete Service Acknowledgements electronically with accurate coding and obtain the customer signature.
Participate in a scheduled on-call rotation and support customer needs as required.
Maintain truck inventory and tools to help ensure timely response to service requests.
Perform other duties as assigned.
Take ownership of each service call from first contact through completion, with accountability, safety, and integrity in every step.
Stay close to the work by listening carefully to customers, confirming the issue quickly, and removing obstacles to restore service.
Use manuals, field notes, and system feedback to troubleshoot methodically and improve the quality of every repair.
Work as one team with the Service Resource Center, district staff, and customers to deliver a smooth and professional experience.
Document work accurately, follow procedures consistently, and keep learning from each job to improve every day.