Sportsbook Ticket Writer

BHCMC•Dodge City, KS

5d•Onsite

About The Position

At Boot Hill Casino & Resort, we live The Maverick Way, bringing energy, integrity, and pride to everything we do. Our Sportsbook Team is at the center of the action, helping guests engage with their favorite teams, events, and wagering opportunities while delivering an outstanding entertainment experience. We're looking for a Sportsbook Ticket Writer who enjoys building relationships, providing excellent guest service, and working in a dynamic environment where no two days are the same. In this role, you'll serve as a trusted resource for guests, processing wagers, educating patrons on betting options, and ensuring all transactions are handled accurately and in compliance with gaming regulations. Boot Hill Casino & Resort accomplishes these goals every day through our core values: Build a diverse team of service-focused individuals Provide consistent and outstanding guest service Develop and create extraordinary entertainment experiences Take pride in our clean and well-maintained facility Support the communities in which we work and live Celebrate our heritage Be respectful, inclusive, and responsible in all we do

Requirements

Passion for guest service and creating memorable experiences
Interest in sports and sports wagering
Strong attention to detail and accuracy
Ability to remain organized
Positive attitude and strong communication skills
Ability to build rapport with guests and Team Members alike
Excellent verbal and written communication skills
Ability to perform basic math and make change accurately
Basic proficiency with Microsoft Windows and Microsoft Office applications
Ability to learn sports wagering systems, regulations, and operational procedures
Ability to maintain confidentiality regarding financial transactions, casino operations, company promotions, and guest information
Ability to work collaboratively with guests, Team Members, and management
Ability to understand and comply with Internal Controls, BHCR training materials, and all HR policies
Must be at least 21 years of age
Must be able to obtain and maintain a Kansas Racing and Gaming License

Responsibilities

Accurately process sports wagering transactions in accordance with gaming regulations, internal controls, and house rules
Issue, redeem, and reconcile sports wagering tickets, vouchers, and promotional credits
Balance and maintain an assigned imprest bank during each shift
Follow proper cash-handling procedures and safeguard company assets
Assist guests with sports wagering kiosks and the interactive sports wagering platform
Explain betting rules, wagering options, odds, and lines in a clear and friendly manner
Build positive relationships with guests and provide exceptional customer service
Promote Players Club enrollment and Sportsbook promotions, contests, tournaments, and special events
Create and maintain accurate player tracking information
Monitor and communicate patron wagering activity in accordance with operational procedures
Verify patron identification and ensure compliance with all applicable requirements
Maintain a clean, organized, and well-stocked Sportsbook area
Assist with the safety and security of guests and Team Members
Adhere to Internal Controls, Kansas Gaming Regulations, Title 31 requirements, the Responsible Gambling Plan, and the Voluntary Exclusion Program
Maintain strong knowledge of sports wagering products, marketing promotions, and property events
Champion The Maverick Way by delivering an engaging, energetic, and guest-focused experience
Perform other duties as assigned