Sportsbook Ticket Writer - Part Time (Chase Field)

Caesars Entertainment•Phoenix, AZ

3d•Onsite

About The Position

William Hill U.S., America's leading sports book provider, has immediate openings at its sportsbook. This role is for a part-time Sportsbook Ticket Writer at Chase Field. The ideal candidate loves interacting with the public and thrives in a fast-paced work environment. Reporting to the Sportsbook Manager, you will be the face of the retail operation, providing a high level of customer service to both regulars and novice bettors, ensuring everyone feels welcome. As an expert in the menu of sports betting options, you will advise and answer customer questions to help them make informed, responsible decisions with their sports wagering.

Requirements

Flexible availability
Basic computer knowledge (Email, MS Excel, internet, etc.)
Minimum of 1 year of cash handling experience in a work setting
21+ years of age or older
Ability to pass a background check
Ability to obtain a gaming license from the Gaming Control Board and other jurisdictions if deemed necessary
High level of customer service
Ability to work a flexible schedule: nights, weekends, and some holidays
Present yourself in a professional manner
Strong communication skills, both written and verbal
Ability to do simple math
Understanding and responsibility to adhere to all compliance requirements set for by the company and Gaming Control Board
Must be able to stand for extended periods of time
Must be able to lift, pull or push 25 lbs.
Must be able write for extended periods of time.
Must be able to twist, bend or reach with no significant boundaries

Nice To Haves

H.S. Diploma, GED, or equivalent preferred
Nights, weekends, and some holidays availability is preferred

Responsibilities

Provide a top tier level of customer service that encourages customers to come back repeatedly
Ensure adherence to all the rules and regulations set forth by the company and gaming control board
Become familiar with our betting options and be able to strike up conversations with customers regarding those options
Work to resolve customer disputes/complaints and escalate to direct supervisor when needed
Be a positive team member and work collaboratively with other team members and your leadership team
Ensure that all necessary paperwork/documentation is filled out accordingly to company policy and gaming control board standards
Other duties as assigned