Sportsbook Ticket Writer -Full Time- (Gold Dust West-Carson)

Caesars Entertainment • Carson City, NV

24d • Onsite

About The Position

William Hill U.S., America's leading sports book provider, has immediate openings at its sportsbook. This role is the face of our retail operation, reporting to the Sportsbook Manager. The ideal candidate will provide a high level of customer service to both regulars and novice bettors, ensuring everyone feels welcome. As an expert in sports betting options, you will advise and answer customer questions to help them make informed, responsible decisions.

Requirements

• Provide a top tier level of customer service that encourages customers to come back repeatedly
• Ensure adherence to all rules and regulations set forth by the company and gaming control board
• Become familiar with betting options and engage customers in conversations about them
• Resolve customer disputes/complaints and escalate to direct supervisor when needed
• Be a positive team member and work collaboratively with other team members and leadership
• Ensure all necessary paperwork/documentation is filled out accordingly to company policy and gaming control board standards
• Must be able to stand for extended periods of time
• Must be able to lift, pull or push 25 lbs.
• Must be able write for extended periods of time.
• Must be able to twist, bend or reach with no significant boundaries

Responsibilities

• Provide a top tier level of customer service that encourages customers to come back repeatedly
• Ensure adherence to all rules and regulations set forth by the company and gaming control board
• Become familiar with betting options and engage customers in conversations about them
• Resolve customer disputes/complaints and escalate to direct supervisor when needed
• Be a positive team member and work collaboratively with other team members and leadership
• Ensure all necessary paperwork/documentation is filled out accordingly to company policy and gaming control board standards
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed