Sportsbook Supervisor-Full Time (Council Bluffs IA)

Caesars Entertainment • Council Bluffs, IA

4d • Onsite

About The Position

Caesars Sportsbook is seeking a Sportsbook Supervisor for its retail operation at the Rio Casino in Las Vegas, NV. This role involves providing excellent customer service to all patrons, acting as an expert on sports betting options, and advising customers to help them make informed and responsible wagering decisions. The supervisor will report to the Sportsbook Manager and be the face of the retail operation, ensuring a welcoming environment for both regular bettors and novices.

Requirements

• Prior work experience in a sports book is highly preferred
• Ability to motivate, lead, and mentor staff members
• Strong communication skills, both written and verbal
• Professional appearance and demeanor
• Self-starter attitude who shows initiative
• Committed to delivering a high level of customer service
• 2+ years of experience working for a retail Sports Book as a Ticket Writer or Supervisor is highly preferred
• Must be able to stand for extended periods of time.
• Must be able to lift, pull or push 25 lbs.
• Must be able write for extended periods of time.
• Must be able to twist, bend or reach with no significant boundaries.
• This position may be exposed to a smoke-filled environment.

Responsibilities

• Help the Book Manager become aware of operational information that will help to maximize the profitability of the sports book
• Manage the operational cost of the sports book, with a focus on labor costs and inventory management/control
• Hold regular meetings with sports book leadership to develop strategic initiatives in the promotion of the sports book
• Mentor employees to help them become better ticket writers
• Drive and motivate the staff to deliver a high level of customer service to both regular customers and novice bettors
• Handle escalated customer complaints/issues as needed
• Ensure that the sports book staff is operating in a manner that follows all company and state gaming agency rules and regulations

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed