Sportsbook Supervisor

Belterra Park Gaming•Cincinnati, OH

7d•Onsite

About The Position

POSITION SUMMARY We’re looking for a Sportsbook Supervisor who will be responsible for the operations of a specific area of the Sportsbook during assigned shift including but not limited to approving or denying wagers from customers, scheduling of staff, and ensuring compliance with state and federal regulations.

Requirements

Minimum of 1 year of experience with cash handling and sportsbook betting experience preferred
Previous supervisory experience preferred
At least 1 year of ticket writer/cashier experience preferred
Strong collaboration and project management skills
Excellent written and verbal communication skills
Ability to thrive in a fast-paced, team-oriented environment
Experience in sports or online gaming highly desired
Exceptional interpersonal skills in dealing with employees and customers
Must be able to obtain and maintain a gaming license and satisfy all regulatory requirements
Must be twenty-one (21) years of age or older

Responsibilities

Supervise Sportsbook cashiers; ensures all transactions are performed according to Company policies as well as state and federal regulations
Monitor all monies being wagered
Approve or deny wagers from guests in conjunction with the Risk and Trading team
Maintain Sportsbook vault
Conduct sweeps/bankroll increases on cashier drawers as necessary
Monitor performance, conducts basic maintenance, and customer experience on kiosks
Handle escalated guest disputes in the Sportsbook
Report issues and discrepancies to management immediately
Advise management of any operational concerns
Assist with training, developing, measuring performance, disciplining, and/or scheduling department staff, as assigned
Enforce Company’s Standard Operating Procedures
Maintain high visibility throughout the Sportsbook
Provide outstanding customer service in a timely manner to both guests and fellow employees
Perform other duties as assigned