Caesars Sportsbook Supervisor - Full Time (Harrah's Laughlin)

Caesars Sportsbook • Laughlin, NV

1d • Onsite

About The Position

As a Sportsbook Supervisor, you will be the face of our sportsbook operations. By providing a high level of customer service, to both regulars and “novice bettors”, you will ensure everyone is made to feel welcome. As an expert in our menu of sports betting options, you will help to advise and answer customer questions to help them make an informed, responsible decision with their sports wagering. At Caesars Digital, we don’t just play the game — we set the standard. As a proud part of Caesars Entertainment, the world’s premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is blazing the trail in digital innovation, customer experience and industry excellence. We believe every Team Member should be treated like royalty because We Are All Caesars. This guiding principle fuels our commitment to delivering legendary service and creating unforgettable experiences for our customers. From cutting-edge digital platforms including Caesars Sportsbook, Caesars Palace Online, Horseshoe Online Casino and Caesars Racebook, to the continuing expansion of our retail footprint and our William Hill legacy, along with powerhouse partnerships across sports and entertainment, we’re building something extraordinary. And we want you to be part of it.

Requirements

• Expertise in sports betting options
• Ability to advise and answer customer questions
• Understanding of informed, responsible decision-making with sports wagering

Nice To Haves

• Experience in a similar role within the gaming or hospitality industry

Responsibilities

• Help the Book Manager become aware of operational information that will help to maximize the profitability of the sports book
• Manage the operational cost of the sports book, with a focus on labor costs and inventory management/control
• Hold regular meetings with sports book leadership to develop strategic initiatives in the promotion of the sports book
• Mentor employees to help them become better ticket writers
• Drive and motivate the staff to deliver a high level of customer service to both regular customers and novice bettors
• Handle escalated customer complaints/issues as needed
• Ensure that the sports book staff is operating in a manner that follows all company and state gaming agency rules and regulations
• Deliver Caesars Entertainment’s Legendary Family‑Style Service

Benefits

• Earn Your Bachelor’s Degree for FREE through Caesars Entertainment & our university partners
• Student Loan Debt Assistance
• Affordable Medical, Dental & Vision Plans with flexible options
• 401(k) with Company Match
• Paid Time Off
• Exclusive Discounts on hotel stays, dining, entertainment, retail, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed